International Bridges Toll Operations Manager

MOS CODE: None

Education and Experience: Bachelor’s Degree or higher in Business, Public Administration, Engineering, or a related field and five (5) years of experience in tolling operations, transportation management, revenue collection/transaction processing, or municipal program operations, including two (2) years of supervisory experience.

Licenses and Certifications: Valid Texas Class “C” Driver’s License or equivalent from another state by the date of appointment.

Oversee and manage the toll collection system and operations. Involves: Overseeing tolling operations to ensure that administrative, accounting, and audit requirements are compliant with fiscal standards and protocols. Prepares reports of collected toll revenue, verifies collections, reports discrepancies, and produces other periodic reports. Oversees scheduled maintenance and repair of bridge approaches, lane marking, toll booths, computer systems, video security, and lighting systems, as well as ordering supplies, materials, and equipment to ensure efficient operations. Monitors traffic volumes, bridge capacity, toll-lane utilization, wait times, staffing levels, and operational conditions. Coordinate operational strategies for peak periods, holidays, special events, emergencies, and unusual traffic conditions. Review and monitor the section's budget and may assist in the preparation of the annual budget. Analyzes, evaluates, and recommends plans and process improvements to assure maximum efficiency of bridge operations.

Ensures responses to inquiries and complaints from public officials, other departments, contract personnel, or the general public. Involves: Providing accurate information to inquiries in person, electronically, or by phone; researching and responding to complaints; and assisting employees in responding to complaints or inquiries, including complaints from individuals who may be irate.

Cross-border and interagency coordination and collaboration. Involves: Coordinating with federal, state, and local agencies as well as with Mexican authorities on operational issues. Support regional transportation initiatives and capital projects. Participate in security assessments and emergency exercises. Collaborate with other City departments or sections to ensure a cohesive workflow. Must stay up to date on federal policies and issues impacting international crossings.

Supervise assigned personnel. Involves: Assign, schedule, guide, and monitor work. Appraise employee performance and review subordinate supervisors' appraisals. Provide for training and development. Counsel, motivate, and maintain harmony. Identify and resolve staff differences, conflicts, and deficiencies. Interview applicants and recommend hiring, termination, transfers, discipline, or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Approve leave requests and document absences.

Perform other related duties as required. Involves: Performing duties of immediate supervisor, coworkers, maintenance, or customer service personnel as necessary to ensure continuity of operations during absences. Advise supervisor in a timely manner of situations or issues that have or could lead to deviation from expected results and recommend appropriate solutions or options. Maintain accurate records and prepare periodic internal or external reports. Must be capable of making timely operational decisions in a high-volume, high-security, continuously changing international transportation environment.

For complete job specification, click here.

Note:  Applicants are encouraged to apply immediately.  This position will close when a preset number of qualified applications have been received.

Important Note: The required Supplemental Questions and answers are considered an examination component and will generate a score.  
 
Applicants are being tested on a conditional basis pending a review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions exam.
 
Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions exam, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.

Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.

To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history.  We do not use any information on your resume to review if you meet the minimum qualifications for this position.  

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.