Service Department Associate

Service Department Associate (Full-Time)

Morrison Industrial Equipment | Mason, MI

Morrison Industrial Equipment is hiring a Full-Time Service Department Associate for our Mason location. If you're organized, customer-focused, and looking for a career with growth opportunities, we'd like to hear from you.

Location: 575 Jewett Rd., Mason, MI 48854
Schedule: Monday-Friday, First Shift
Hours: 40 hours per week, with overtime opportunities
Pay: $20-$24 per hour, based on experience

What You'll Do

• Open, process, and monitor service work orders
• Update customers on repair status and timelines
• Prepare and process repair estimates
• Process warranty claims
• Coordinate with technicians to support efficient scheduling
• Answer phones and assist customers professionally
• Support rental inquiries, quotes, and deliveries
• Perform other related duties as assigned

Qualifications

• Strong organizational and multitasking skills
• Self-motivated with a willingness to learn
• Excellent problem-solving abilities
• Strong customer service and communication skills
• Basic mechanical knowledge
• Intermediate Microsoft Office 365 skills (Outlook, Word, Excel)
• Valid driver's license with a good driving record
• Ability to pass a pre-employment drug screen, physical exam, and background check

Benefits

• Medical, dental, vision, life, disability, and FSA benefits available on Day 1
• Paid time off and paid holidays after 90 days
• 401(k) with company match of 50% of the first 6% contributed (up to $2,500 annually)
• Employee referral program
• Wellness program
• Employee Assistance Program (EAP)

About Morrison Industrial Equipment

Morrison Industrial Equipment is a family-owned company with more than 70 years of success serving customers throughout Michigan. We provide a supportive work environment, strong training programs, competitive benefits, work-life balance, and opportunities for career advancement.

Apply today and build your future with Morrison Industrial Equipment.