Global Senior Product Manager, SaaS&AI

## Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Lead the Innovation & AI Agents unit within Vodafone Business, shaping and executing the portfolio strategy for the next generation of AI-powered propositions for SMEs. The role owns the path from strategic thesis and customer discovery through experimentation, productisation, market launch and scale. It combines portfolio leadership, deep AI product judgement, commercial ownership and people leadership to create new revenue streams and measurable customer value.

The Unit Lead will define where Vodafone should build, co-build, orchestrate or resell; establish a coherent roadmap across voice AI, digital workers, agent marketplaces and adjacent SaaS innovation; and lead a high-performing team that can operate effectively in ambiguity while meeting Vodafone standards for security, privacy, responsible AI and operational readiness.

## What you’ll do

### Portfolio strategy and leadership

• Define and evolve the Innovation & AI Agents portfolio strategy, translating Vodafone Business priorities into differentiated propositions and strategic bets.
• Own segmentation, opportunity sizing, competitive scanning, investment priorities and lifecycle decisions from incubation to scale, partnership, pivot or stop.
• Build an integrated roadmap across voice AI, AI agents, digital workers, marketplaces and SaaS, aligned to core products, services and channels.
• Articulate Vodafone’s right to win through connectivity, identity, trust, security, billing, distribution and ecosystem orchestration.

### AI product and technology strategy

• Set agentic AI product strategy, including use cases, human oversight, orchestration, interoperability, memory, permissions, grounding, observability and governance.
• Provide product leadership across Microsoft Copilot Studio/Azure AI, Google Gemini/Vertex AI, OpenAI and voice-AI ecosystems.
• Lead build, buy, co-build and resell decisions based on differentiation, speed, cost, data control, scalability and strategic dependency.
• Ensure solutions support secure APIs, identity, enterprise integration, portability and operations.

### Discovery, experimentation and productisation

• Lead discovery with SMEs, sales, OPCOs and partners to identify priority needs and willingness to pay.
• Use prototypes, design partners, betas and paid pilots with measurable hypotheses and investment gates.
• Turn validated concepts into scalable propositions covering customer journeys, service design, commercial readiness and in-life ownership.
• Define KPIs for adoption, quality, retention, customer value, NPS, unit economics and operational risk.

### Commercial and ecosystem ownership

• Own investment cases covering market size, revenue, margin, cost-to-serve, partner commitments and profitability.
• Shape subscription, usage, tiered, outcome-based and service-led pricing and packaging.
• Lead engagement with hyperscalers, AI/SaaS vendors and communications partners, working with Procurement and Legal on scope, commercials and accountability.
• Establish partner standards covering quality, security, compliance, integration, viability and concentration risk.

### Responsible AI and governance

• Embed responsible AI, privacy, security and accessibility across the lifecycle, aligned with Vodafone policy, GDPR and the EU AI Act.
• Establish model and data risk controls, evaluation, auditability, incident management, safeguards, human escalation and customer transparency.
• Partner with Security, Privacy, Legal, Architecture, Technology and Operations to create scalable controls without compromising pace.

### Go-to-market and scale

• Partner with OPCOs, sales, marketing, commercial, channels and services on propositions, launches, enablement and adoption.
• Create reusable global propositions adaptable to local regulation, language, customer needs and economics.
• Build executive narratives that make AI opportunities, trade-offs and risks clear.
• Use customer and performance evidence to optimise propositions and investment.

### Team leadership

• Lead and develop product managers with clear outcomes, decision rights and strong product and commercial accountability.
• Build capability in AI product management, portfolio strategy, commercial modelling, discovery, experimentation and partnerships.
• Create an inclusive, high-trust culture of constructive challenge, disciplined learning and shared accountability.
• Lead across matrix teams, resolving ambiguity, competing priorities and delivery dependencies.

## Who you are

## Essential

• Significant product management experience, including leadership of a portfolio, product line or innovation unit with accountability beyond a single feature set.
• Demonstrable experience developing portfolio and product strategy, translating market insight into investment choices, roadmaps and measurable commercial outcomes.
• Hands-on understanding of generative AI and agentic AI concepts, product patterns, limitations and risks, with experience taking AI-enabled propositions from discovery to production or scaled adoption.
• Strong commercial acumen, including business cases, P&L drivers, pricing and packaging, partner economics, margin, cost-to-serve and scenario analysis.
• Experience leading cross-functional delivery across technology, design, data, security, legal, privacy, operations, marketing, sales and finance.
• Excellent executive communication and influencing skills, including the ability to simplify complex technology and make clear recommendations under uncertainty.
• Experience working across multiple markets, channels or operating companies in a matrix organisation.

## Desirable

• Proven people leadership, with experience setting direction, coaching product managers, managing performance and building new capability.
• Experience in B2B or SME SaaS, telecommunications, unified communications, managed services, marketplaces or platform businesses.
• Knowledge of voice AI, conversational AI, contact-centre or business-messaging ecosystems and the operational metrics that govern them.
• Familiarity with AI evaluation, retrieval-augmented generation, tool use, orchestration, observability, model risk and responsible-AI control frameworks.
• Experience with strategic partnerships involving Microsoft, Google, AWS, OpenAI, Meta, RingCentral or specialist AI vendors.
• Relevant training or certification in product leadership, cloud/AI platforms, responsible AI, finance or people leadership.

## Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

## What's in it for you

• Discretionary yearly bonus: 20%
• Company car: company funded car of £580 per month + private fuel or cash alternative of £630 per month.
• Annual leave: 28 days + bank holidays + the opportunity to buy/carry over 5 days/year
• Charity days: 5 days/year
• Maternity/adoption leave: 52 weeks out of which the first 13 weeks are fully paid followed by 26 weeks of half pay and 6 months - working 4 days, getting paid 5
• Paternity leave: 16 weeks fully paid
• Private medical family plan: fully paid
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
• Access to: private dental, free health assessments, share save scheme
• Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan

## Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.