Inside Property Claim Service Leader - Scottsdale, AZ

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

A day in the life of an Inside Property Claim Service Leader, and what it takes to do the job!  

This role is responsible for managing and motivating a team of in-office Inside Property Adjusters to achieve inspired levels of performance and expert execution of required claim processes. This individual supports the implementation of operational initiatives that enable the achievement of Claim, Discipline, Claims Service Area (CSA) and Company business objectives. This individual develops strategies to achieve employee performance levels and the expert execution of claim processes.  

  

Key Responsibilities:  

• Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs.  

• Manages and resolves escalated customer communications, concerns, conflicts or issues.  

• Consistently meet behaviors, production and customer service goals.  

• Eliminates barriers to achieving business results.  

• Develops, maintains and analyzes operational and statistical data used by market claim office (MCO) and CSA staff.  

• Develops and maintains an environment of ethics and integrity that embraces all attributes of our shared vision.  

• Proactively identifies and manages risk while eliminating barriers to help achieve business results.  

• Manages processes to ensure delivery of compassionate service that is fast, fair and easy.  

• Ensures adherence to empathetic and responsive customer service in all transactions.  

• Effectively coaches and provides development/career guidance for direct reports.  

• Participate in online meetings and trainings being on camera as required.  

Preferred Qualifications:  

• 3 or more years of property adjusting experience.   
• Proficiency in estimating software like Xactimate. 
• Strong focus on providing exceptional customer service.
• Proactive problem-solving skills and a positive attitude toward challenges.  
• Excellent organization and multitasking abilities in a fast-paced environment.  
• Clear and professional written and verbal communication skills.  

Notice of Licensing Requirement:  

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.  

• As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply. 

Skills

Accountability, Building Rapport, Coaching, Communication, Conflict Resolution, Decision Making, Difficult Conversation Management, People Management, Problem Solving, Property Claims, Time Management, Training Instruction

Compensation

Compensation for this role ranges from $90,000 to $140,050 annually and is based on experience, qualifications, location, and internal equity.

The candidate(s) offered this position will be required to submit to a background investigation.

 

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

 

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

 

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

 

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview.  If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

 

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.