Customer Service Specialist (Cantonese) – Booking & Reservation Support

Join a global customer support environment supporting a leading online booking and reservation platform. You will assist Cantonese-speaking customers with inquiries related to reservations, account management, and general service support.

This role is ideal for candidates who are fluent in Cantonese and interested in starting or growing their career in an international customer service setting.

Location: Kuala Lumpur (G-tower), On-site
Employment Type: Full-time
Start Date: ASAP
Working Model: Rotational shifts (24/7), 5 working days / 2 days off

Key Responsibilities

• Provide customer support in Cantonese via phone, chat, and email
• Assist customers with booking changes, cancellations, and account inquiries
• Ensure timely and accurate resolution of customer issues
• Follow established service guidelines and procedures
• Document all customer interactions in internal systems
• Deliver a high-quality customer experience at all times

Requirements

• Fluent Cantonese (minimum C1 level)
• Good communication skills and customer-focused mindset
• Ability to work in a 24/7 rotational shift environment
• Strong problem-solving skills and attention to detail
• Fresh graduates are welcome to apply
• Motivation to work in an international customer service environment

Offer

• Up to 4,000 MYR monthly salary (including language allowance)
• Full-time employment
• Structured training provided

Why This Role

This is a great opportunity to start or build a career in customer service within a global booking and travel support environment, with full training and exposure to international operations.