Manager, Customer Identity & Access Management (CIAM)

The Manager Customer Identity & Access Management (CIAM) role is a senior individual contributor position with primary accountability for CIAM strategy, governance, architectural and capability direction, supported by strong technical depth. The role is responsible for shaping how customer identity solutions are planned, governed, and evolved to meet business priorities, regulatory expectations, and industry trends. 

This role partners closely with business, digital, product, and technology leaders to understand customer and business needs, translate them into CIAM capabilities, and ensure those capabilities are delivered in a secure, compliant, and scalable manner. While the role provides architectural guidance and technical oversight, it is intentionally weighted toward strategic planning, prioritization, and governance, rather than hands-on engineering or day-to-day operations. However, the role does require technical fluency to evaluate solution designs, estimate technical effort, recommend approaches, and make platform-level technical decisions. Major platform decisions and enterprise-impacting risks are surfaced to IAM /Cyber leadership for alignment.