Operations & Training Lead

Brand Summary

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity to lead, develop people, and drive meaningful impact in a positive, people-focused environment. At Chick-fil-A Bridgewater Towne Center, we are committed to Serving Excellence With Care through our S.E.R.V.E model. This role plays a critical part in shaping culture, driving performance, and leading the restaurant to operational and financial success while making a lasting impact in the community.

Job Description

At Chick-fil-A, the Operations Lead is responsible for leading the entire restaurant operation. This role owns day-to-day execution, long-term strategy, and overall business performance across Front of House, Back of House, and drive-thru. The Operations Lead partners directly with the Owner/Operator to develop leaders, drive sales growth, ensure operational excellence, and build a high-performance culture. This is a hands-on leadership role that requires strong business acumen, people development, and the ability to execute at a high level.

Position Type

Full-time

Our Benefits Include

•  A high-impact leadership role with full ownership of restaurant operations

•  Direct partnership with the Owner/Operator

•  Leadership development and long-term career growth opportunities

•  Competitive compensation

•  Performance-based growth opportunities

•  A purpose-driven, people-first work environment

Operations Lead Responsibilities

S.E.R.V.E Model Expectations

•  Serve with Hospitality: Set and protect the standard for guest experience and team culture

•  Execute with Excellence: Drive operational consistency, speed, and accuracy across all areas

•  Respect Food Safety & Standards: Ensure full compliance with all safety, quality, and brand standards

•  Value Teamwork & Growth: Develop leaders, build strong teams, and create a culture of accountability

•  Elevate the Experience: Continuously improve systems, processes, and overall restaurant performance

Business & Operational Ownership

•  Own full restaurant performance, including operations, people, and financial results

•  Oversee daily operations across FOH, BOH, and drive-thru, always ensuring excellence.

•  Monitor and drive key performance metrics (sales, speed of service, accuracy, guest satisfaction)

•  Identify opportunities to improve efficiency, throughput, and overall execution

•  Ensure all systems, processes, and procedures are consistently followed

Leadership Development & Culture

•  Develop and coach leaders at all levels, including Shift Leaders and department leads

•  Build a strong leadership pipeline and succession plan

•  Foster a culture of ownership, accountability, and continuous improvement

•  Set clear expectations and hold leaders accountable to performance standards

•  Lead by example in professionalism, work ethic, and servant leadership

Financial Performance & Growth

•  Drive sales growth through operational excellence, marketing alignment, and community engagement

•  Manage labor, food cost, and operational expenses to meet business goals

•  Partner with Marketing and Catering Leads to grow revenue streams

•  Analyze business performance and implement strategies to improve profitability

Food Safety, Quality & Compliance

•  Ensure all food safety, sanitation, and cleanliness standards are upheld at all times

•  Maintain an inspection-ready restaurant and uphold brand standards

•  Oversee completion of all required logs, checklists, and compliance processes

•  Ensure product quality and consistency across all shifts

Cross-Functional Leadership

•  Partner with Marketing, Catering, and Facility Leads to ensure alignment across the business

•  Ensure operational readiness for all promotions, events, and community initiatives

•  Support execution of large orders, catering, and high-volume days

Accountability & Performance Management

•  Hold leaders and team members accountable to Chick-fil-A standards and expectations

•  Address performance issues with professionalism and consistency

•  Track and report on business performance, team development, and operational goals

•  Maintain strong communication with the Owner/Operator and leadership team

Qualifications and Requirements

•  Proven leadership experience in restaurant or operations management

•  Minimum of one year of college coursework completed

•  Strong business acumen with the ability to drive performance and results

•  Excellent communication, coaching, and problem-solving skills

•  Ability to lead in a fast-paced, high-volume environment

•  High level of organization, ownership, and attention to detail

•  Flexible availability, including mornings, evenings, and weekends

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.