Service Manager (MIE) – AWS / DevOps Environment

We’re Hiring: Service Manager (MIE) – AWS / DevOps Environment📍 Location: London (Hybrid – 40% onsite / 2 days per week)📍 Flexibility may be considered for candidates based in Leeds, Edinburgh, or Aberdeen📅 Contract Duration: 12 MonthsWe are seeking an experienced Service Manager (MIE) to support a critical AWS-focused environment within a fast-paced DevOps delivery landscape.This role is ideal for someone with strong service management expertise who can balance operational stability with ongoing delivery and DevOps maturity initiatives.🔹 Key Experience Required• Strong experience in Service Management disciplines across development and in-service lifecycle• Proven supplier and vendor management experience within commercial framework agreements• Experience managing incidents, problems, escalations, and operational remediation• Strong stakeholder management and cross-functional collaboration skills• Experience working within DevOps environments across end-to-end delivery and support• Understanding of product delivery, risk management, architecture, environments, releases, and budgeting• Workday knowledge is highly desirable• Release management experience advantageous🔹 Key Responsibilities• Ensure delivery of day-to-day IT operational services from suppliers• Maintain stability and quality of supplier-delivered services• Lead and coordinate service-related issue resolution and remediation activities• Ensure IT suppliers meet contractual and operational commitments• Support operational governance, service improvements, and DevOps maturity initiatives• Potentially support release management activities🔹 Work Model• Hybrid working model with 40% onsite presence• Collaborative environment with cross-functional technical teams