Customer Operations Manager

We are currently looking for an experienced Customer Operations Manager who will lead and further develop a well-established customer service operation in an international environment. The role offers a real opportunity to influence customer experience, sales performance, and operational processes.

 

Your responsibilities

• Improve the customer journey by analyzing and optimizing customer interactions to increase satisfaction and sales conversion.
• Develop the call center operations by implementing new technologies, processes, and best practices.
• Support and build sales strategies in cooperation with other departments.
• Lead projects related to digital tools and online channels aimed at increasing online sales.
• Manage and coach a team of 5 Team Leaders overseeing a 70-person call center operation.
• Introduce process improvements and best practices based on internal and external benchmarks.

What we expect

• Experience in customer-facing operations and improving sales performance
• Understanding of call center KPIs and operational efficiency
• Strong people management and coaching skills
• Ability to work with senior stakeholders and present ideas confidently
• Interest in new technologies and trends, including AI
• Fluent English (C1) – required for reporting and international collaboration

What we offer

• Employment in a stable international organization
• Hybrid work model (2–3 days in the office in Koszalin - accommodation and travel costs covered)
• International business trips (4-5 per year) 
• Employment contract (3-month probation period, then permanent)
• Attractive compensation package: base salary + quarterly bonus + annual bonus + 13th salary + company car