Title: Front Desk Spa Receptionist

Location: Montgomery, Tx

FLSA: Non-Exempt

Status: On Call

Reports to: Spa Supervisor

Pay Range: $11.00/HR

Job Summary:

The Front Desk Spa Receptionist is responsible for delivering a professional and welcoming guest experience while supporting the day-to-day operations of the spa. This role serves as the first point of contact for guests, ensuring exceptional service, efficient scheduling, and smooth operational flow.

Essential Functions and Duties:

• Greet guests in a professional and courteous manner, creating a welcoming and service-driven environment.
• Answer phones, manage appointment scheduling, and coordinate service availability to support operational efficiency.
• Provide accurate information regarding spa services, amenities, and policies.
• Process guest check-ins, service confirmations, and payments with accuracy and attention to detail.
• Maintain a clean, organized, and presentable front desk and reception area.
• Monitor guest areas, including relaxation and locker spaces, to ensure cleanliness and overall guest satisfaction.
• Support opening and closing procedures, ensuring the spa is prepared for daily operations.
• Collaborate with spa team members to coordinate scheduling and ensure seamless service delivery.
• Respond to guest inquiries, requests, and concerns in a timely and professional manner.
• Assist with general operational support, including retail presentation and basic inventory tracking.
• Maintain accurate records and documentation in accordance with company standards.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• Prior customer service, hospitality, or receptionist experience preferred.
• Strong communication and interpersonal skills with a guest-focused mindset.
• Professional demeanor with the ability to represent the organization in a polished manner.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Basic proficiency with scheduling systems, point-of-sale systems, and standard office technology.
• Dependable and able to work independently with minimal supervision.
• Flexible availability, including evenings, weekends, and on-call shifts as needed.

Work Environment:

• Spa environment with frequent interaction with guests and team members.
• Requires standing for extended periods and frequent movement throughout the facility.
• May involve exposure to varying temperatures and humidity levels typical of spa environments.
• Schedule may vary based on operational needs, including evenings, weekends, and holidays.
• Regular use of computers, phones, and operational systems.

Other Duties:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the role. Duties, responsibilities, and activities may change at any time with or without notice.