- Salary
- $20 – $34
- Location
- Williamsville, NY, United States of America
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Operations
- Seniority
- Entry
- Education
- Associate
- Source
- Workday
Description
Overview:
Perform skilled clerical, data entry, and processing duties for Mortgage Operations requiring moderate to complex analysis and use of judgment.
Primary Responsibilities:
- Monitor daily Mortgage Operations workflow.
- Process pricing changes associated with mortgage applications in process on the same day requested.
- Complete all Change of Circumstances associated with Mortgage loan applications within (3) three business days of change notification
- .Interact with business partners to resolve any issues.
- Limit RESPA fee losses to mortgage operations and the Bank
- .Follow problem resolution process and own all customer issues until completion.
- Responsible for Mortgage loan data changes and ensuring accuracy.
- Interact with internal partners and management for procedural issues.
- Work closely with the Buffalo/Albany Mortgage Loan Processing offices and Sales to ensure Change of Circumstances are communicated clearly and mitigate any loss/risk to the Bank.
- Works closely with Operations Manager to resolve issues or concerns on loan changes.
Scope of Responsibilities:
The incumbent works under low to moderate supervision and exercises judgment in performing duties. Works with internal customers such as co-workers within the Loan Production Office.
Trains peers on new policies and procedures and presents ideas to improve processes and workflow.
Supervisory/ Managerial Responsibilities:
Assists management with the training and development of Operations Associates.
Education and Experience Required:
High School Diploma or GED required. Minimum three years relevant work experience
Education and Experience Preferred:
Associate's Degree preferred. Five years office experience preferred.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
