- Location
- USA - Sandy, UT
- Type
- Full-time
- Department
- CX - R&D Engineering
- Seniority
- Lead
- Source
- Greenhouse
Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Overview
As a Senior Software Architect, you will play a critical role in defining and evolving the technical direction of our client-facing products and internal platforms. You will architect scalable, cloud-native, API-first systems while contributing to modern development workflows and AI-driven engineering practices. Your leadership will guide teams in building reliable, secure, high-performance distributed systems and integrating emerging AI capabilities—including conversational AI, AI-assisted development workflows, and platform-level automation.
What You'll Do
Architect & Lead
- Set end-to-end technical direction, including platform vision, technology choices, architectural patterns, and infrastructure strategy.
- Design, document, and evolve cloud-native, API-first systems integrating web clients, internal services, and external partners.
- Architect distributed services that emphasize scalability, performance, reliability, observability, and security.
AI & Modern Engineering Integration
- Integrate AI-assisted development practices into engineering workflows, including tools like Claude Code, GitHub Copilot, or similar.
- Promote AI-driven automation such as test generation, code refactoring, dependency analysis, and large-scale codebase exploration.
- Contribute to conversational AI platforms, messaging pipelines, data flows, and ML-adjacent integrations.
- Identify opportunities to incorporate ML/AI capabilities into platform features and system components.
Delivery & Ownership
- Own architecture through implementation, testing, deployment, monitoring, iteration, and long-term stewardship.
- Align architecture with product strategy through tight collaboration with Product, Design, and Engineering.
- Drive technical decisions and coordinate multi-team execution while elevating engineering standards.
Technical Excellence & Leadership
- Provide mentorship and architectural guidance across teams.
- Conduct thorough code and architecture reviews to raise engineering quality.
- Improve CI/CD pipelines, development workflows, and operational excellence.
- Diagnose and resolve complex performance bottlenecks across all layers of the stack.
- Foster a culture of ownership, experimentation, continuous improvement, and AI-augmented engineering.
Required Qualifications
- BS in Computer Science or equivalent experience.
- 15+ years of software development experience.
- 5+ years designing or architecting large-scale systems.
- Expertise in C# and familiarity with Go, Java, or similar.
- Expertise in Front End Technologies, preferably React or similar.
- Experience with relational and non-relational databases.
- Experience with AI-assisted development tools.
- Strong understanding of distributed systems and microservices.
- Experience developing RESTful services and API-first architectures.
- Working knowledge of CI/CD and DevOps tooling.
- Strong communication and architectural documentation skills.
Preferred Qualifications
- MS in Computer Science.
- Experience with Azure cloud services (CosmosDB, Service Bus, App Services, etc.).
- Experience with AWS or hybrid cloud environments.
- Experience with Angular or modern web frameworks.
- 2+ years formal architecture experience.
- 7+ years technical leadership experience.
- Experience integrating AI/ML capabilities into platforms.
- Understanding of machine learning concepts.
- Experience with telecommunications, real-time systems, or enterprise cloud platforms.
Why Join Us
You will influence the architectural direction of core platforms while shaping the future of the company’s AI-First software engineering strategy. Work on systems at enterprise scale with teams committed to quality, innovation, and modern engineering excellence.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
