- Location
- Switzerland
- Workplace
- Hybrid
- Department
- Professional / Experienced
- Source
- JOIN
Description
**Are you passionate about cybersecurity and customer success? Do you believe customers should be at the core of everything you do?**
We are looking for a **Customer Success Engineer** to help organizations effectively prevent communication-based threats. In this role, you will guide our customers through their full lifecycle—from onboarding to long-term success—while taking ownership and working independently.
If you enjoy solving complex problems, working closely with customers, and growing in a fast-paced environment, we’d love to hear from you.
## Tasks
You will work at the intersection of **engineering, customer success, and sales**, helping customers maximize the value and security of our product.
- Guide new customers through the full customer journey and enable them to maximize product value and security through technical demos, Proofs of Value (PoVs), email attack simulations, and onboarding.
- Maintain a strong and mutually appreciated relationship with our customers and anticipate issues early on
- Manage and drive satisfactory resolutions of customer issues
- Interface with the customer as well as the product development team to identify customer needs and turn them into value-adding product features
- Analyze problems in production to find and mitigate the root causes
## Requirements
**You should apply if you**
- Have a solid technical IT background (ideally a degree in Computer Science or similar)
- Have **strong German and English skills** (spoken and written)
- Bring **2+ years of relevant work experience**, ideally in a customer-facing role
- Proficiency in Basic programming/scripting skills (e.g., Python, JavaScript, or Bash)
- Experience with tools like Postman, Git, or similar debugging tools
- Possess strong analytical and problem-solving skills
- Are able to quickly learn and adapt to new technologies and environments
- Enjoy working closely with customers and taking ownership
- Are able to explain complex technical concepts to non-technical stakeholders
**A big plus would be if you**
- Understand how **email systems (SMTP)** work
- Have knowledge of **email attack vectors and threat defense**
- Have experience working with **Linux CLI**
- Understand networking fundamentals (firewalls, VPN, SSH, HTTPS, proxies)
**Bonus:** Docker, Grafana, Postfix, Go
## Benefits
**What we offer you**
- Employee shares to participate in our long-term success
- A fair and transparent compensation system
- High ownership and autonomy from day one
- The opportunity to be part of an exciting startup journey
- Hardware budget tailored to your needs
- Hybrid work model (3 days/week in our Zurich office) and flexible hours
- Regular team events, Tech Talks, and monthly All Hands lunches
- 5 weeks of paid vacation
We are looking forward to hearing from you!
