Service Manager

Type: In-Office, Full-Time

About Our Client

Our client is a well-established leader in the agriculture equipment industry, known for delivering dependable equipment solutions and exceptional after-market support services to customers across the region. With a strong commitment to operational excellence, innovation, and customer satisfaction, the organization has built a reputation for reliability and long-term partnership within the agricultural sector.

The company values collaboration, safety, and continuous improvement, creating an environment where employees are empowered to lead, grow, and make a meaningful impact. This opportunity is ideal for a driven leader who thrives in a fast-paced service environment and is passionate about team development, operational efficiency, and delivering outstanding customer support.

Key Responsibilities

As the Service Manager, you will oversee all aspects of the service department, ensuring efficient workflow, exceptional customer support, and strong operational performance across shop, field, and resident service teams.

Service Operations & Workflow Management

• Manage the day-to-day operations of the service department, including workflow coordination for foremen, lead hands, service writers, and mechanics.
• Oversee service scheduling and ensure work orders are completed efficiently while maintaining high standards of quality and productivity.
• Prepare customer quotes, open and close work orders, and support timely resolution of customer equipment concerns.
• Inspect and operate customer equipment as part of diagnostics and troubleshooting processes.

Financial & Performance Management

• Develop and manage the Service Department budget to support operational and financial objectives.
• Monitor monthly service revenues and expenses while identifying opportunities to improve profitability and efficiency.
• Ensure reporting practices, operational standards, and company policies are consistently followed across the department.

Leadership & Team Development

• Build and maintain a high-performing service team through effective hiring, training, coaching, mentoring, and performance management.
• Conduct ongoing employee performance reviews and provide constructive feedback aligned with departmental goals.
• Foster a collaborative, safe, and accountable workplace culture focused on continuous improvement and employee success.

Customer Service & Technical Support

• Maintain strong customer relationships by delivering professional, responsive, and solution-focused service support.
• Apply technical expertise and critical thinking to effectively resolve customer, operational, and personnel challenges.
• Ensure all work is performed according to established safety regulations and industry standards.

Qualifications

To succeed in this role, candidates should demonstrate:

Education & Experience:

• 5–7 years of progressive experience in service, management, and business operations within the agriculture equipment industry.
• Journeyperson agriculture mechanic experience combined with 3+ years of management or supervisory experience is considered a strong asset.
• Solid knowledge of heavy-duty equipment dealership operations and service department functions.
• Demonstrated ability to organize work, prioritize tasks, and achieve operational goals.

Technical Skills:

• Proficiency with desktop and web-based productivity applications related to service operations and reporting.
• Strong diagnostic and technical problem-solving skills related to heavy equipment service and repair.
• Ability to travel to customer worksites and safely work on or around heavy equipment.
• Valid driver’s license with a recent driver’s abstract required.

Key Competencies:

• Strong communication and interpersonal skills with the ability to work effectively with customers, employees, and branch personnel at all levels.
• Self-motivated learner with the ability to apply and share technical knowledge with others.
• Strong leadership, decision-making, and critical-thinking abilities in fast-paced operational environments.
• Demonstrated commitment to occupational health and safety practices.
• Customer-focused mindset with sound judgment and a solutions-oriented approach.

Apply Today

Quote Job Reference #85556. Submit your resume directly to Kevin Pedersen via email at [email protected]. No cover letter required.

About Us

Executrade is one of Western Canada’s most comprehensive full-service recruitment firms, with over 50 years of expertise in connecting talented professionals with leading organizations.

We are proud to apply principles of diversity, equity, and inclusion in all our recruitment practices, ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent, fostering workplace cultures that thrive on innovation, collaboration, and respect.

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