Lead Service Technician

Description

Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us. 

A Lead Service Technician is responsible for the maintenance, repair, and replacement of vehicle tires. They play a crucial role in ensuring the safety and performance of various types of vehicles by providing expert services. This position involves inspecting tires for signs of wear, damage, and improper alignment, as well as performing necessary repairs or tire replacements. Service Technicians also advise customers on proper tire maintenance and selection based on their specific vehicle needs. As a Lead Service Technician, you must be confident and capable of performing retail tire services, oil changes preventative maintenance, and Under Car Mechanical. As a lead, this role will be expected to coach, train, and mentor other Service Technicians in their duties.

RESPONSIBILITIES to include, but are not limited to: 

• Mounting and dismounting tires on vehicles.
• Balancing tires to ensure proper weight distribution.
• Identifying and repairing punctures or other damage to tires.
• Patching or plugging tires as necessary.
• Conducting visual inspections of the vehicle for signs of wear or damage.
• Understanding of basic car components. (Suspension, brakes, Steering, wiper blades, dash lights, Head/Tail Lights, etc.)
• Evaluating vehicle or trailer and lift using proper equipment in accordance to safety protocols.
• Rotating tires at regular intervals to promote even tread wear.
• Checking and adjusting tire pressure to the recommended levels.
• Tire sizing, brands, tread design, bead types, features & benefits
• Wheel bolt patterns, lug nut styles and thread pitches, wheel lip styles, TPMS styles, reverse mount, proper clamping
• Tube sizing, valve stem styles, rubber compounds
• Interacting with customers to understand their tire needs and providing recommendations.
• Proper greeting and phone etiquette.
• Understanding of store product inventory, receiving product, and locating product.
• Maintaining and calibrating equipment, such as tire changers and balancers.
• Inspecting tires for defects and ensuring they meet safety standards.
• Maintaining records of tire installations, repairs, and other services performed.
• Adhering to safety protocols and guidelines to prevent accidents or injuries.
• Draining old engine oil from vehicles.
• Removing and replacing oil filters.
• Checking and topping off other fluids, such as transmission fluid, brake fluid, and coolant.
• Using proper equipment to flush fluids such as, coolant, brake, & transmission.
• Applying lubricants to various vehicle components as needed.
• Inspecting and Replacing air filters, cabin air filters, and fuel filters as needed.
• Replacing or repairing brake components such as brake pads, rotors, calipers, master cylinders and brake lines.
• Conducting tests to ensure proper brake function and making necessary adjustments.
• Checking and inspecting wheel bearings for wear and tear.
• Replacing or repairing worn or damaged suspension/steering parts, such as ball joints, tie rods, shocks, struts, springs and bushings.
• Performing visual inspections to identify signs of misalignment, such as uneven tire wear, bent or broken parts, & measuring worn parts tolerances.
• Operating computerized wheel alignment equipment to measure and adjust wheel angles, including camber, caster, and toe.

Requirements

• High School Diploma or Equivalent
• Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
• Familiarity with tire repair tools for tire changes, balancing, and repairs preferred
• Willingness to pursue TIA certification with company support and assistance
• Valid driver’s license and acceptable driving record required
• Physical Fitness: Ability to lift heavy objects, stand for extended periods, and perform physically demanding tasks.
• Manual Dexterity: Skill in handling tools and performing precise tasks with hands
• Attention to Detail: Precision in inspecting and repairing tires to ensure vehicle and personal safety
• Customer Service Skills: Ability to communicate effectively with customers, explaining technical aspects in an understandable manner
• Problem-Solving Abilities: Aptitude for diagnosing issues and determining the best course of action for repairs
• Teamwork: Ability to work well in a team, contributing to a cooperative work environment

We offer:

• Paid time off
• Stable working hours
• Excellent Training – with opportunities for training and career advancement
• Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
• Competitive wages
• 401(k) savings plan with company match