- Location
- Hyderabad, India
- Workplace
- Onsite
- Type
- Full-time
- Experience
- 1+ years
- Source
- Workday
Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
NPS Champion Scope of Support:
• Customer Experience Leadership: Oversee the end-to-end customer journey, ensuring effective execution of NPS work practices
• Data Analytics & Insights: Leverage feedback, performance analysis and operational metrics to identify trends, diagnose root causes, and provide actionable insights for continuous improvement
• Capability Building & Engagement: Lead NPS & PACE Certification Training for leaders and new hires, facilitate NPS and eNPS huddles
• Cross-Functional Collaboration & Governance: Partner with Operations, training other internal and Comcast stakeholders to manage elevations (process improvement recommendations), callback analysis and coaching compliance
Minimum Hiring Requirements / Qualification:
- Must not have pending DA case (for internal applicants)
- At least 1 year in a Supervisor Role or 6 months in a Manager Role
- Must have Comcast background
- Familiarity with Quality processes and methodologies and/or Training / Huddle Facilitation Background
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!