Learning Program Manager

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

Crowe seeks a dynamic Learning Manager who will be crucial in developing and delivering innovative, high-impact learning solutions. This position requires a blend of project management, quality control, critical thinking, and vendor oversight to ensure the successful execution of learning programs.

Key Responsibilities:

Project Management and Quality Control:

• Collaborate with the India Talent Leader, India BU Directors, firmwide Learning team and other stakeholders to manage multiple high-priority learning projects from inception to completion, ensuring timely and successful implementation.

• Develop and maintain detailed project plans, timelines, and budgets, ensuring alignment with organizational goals.

• Serve as a project manager liaising with multiple stakeholders to support the development and delivery of learning solutions end-to-end.

• Conduct thorough quality reviews to ensure learning materials meet high standards.

• Implement quality control processes to enhance the accuracy and effectiveness of learning solutions.

• Ensure meticulous attention to detail in course development and delivery.

Learning Content Curation and Design

• Develop innovative and engaging learning programs (e.g., in-person, virtual, e-learning, microlearning) aligned to the business strategy

• Curate content (e.g., courses, microlearning, videos, podcasts) from existing learning assets and vendor content

• Oversee and manage large in-person and/or virtual training events

Stakeholder Engagement and Communication:

• Liaise with key stakeholders, internal business partners, and design teams to translate internal partners' needs while managing tight timelines.

• Maintain effective and appropriate written and verbal US business communication skills in a business environment.

Technology and Innovation:

• Utilize technology such as AI tools like ChatGPT and CoPilot to acquire knowledge and skills for various content development and delivery engagements.

• Incorporate online and technology-enhanced course components to improve learning across different delivery modes.

Facilitation and Vendor Management:

• Support the facilitation of in-office learning events in Crowe India offices, including logistics, course designs, communication, and course follow up.

• Establish and maintain strong relationships with Crowe’s existing and new external vendors to ensure the delivery of high-quality learning solutions.

Qualifications:

• Bachelor's Degree in Instructional Design, Education, Instructional Systems Design, Adult Education, Project Management, or a related field.

• 12-15 years of experience with at least 5-6 years of experience developing learning solutions based on industry-recognized adult learning theory and learning design.

• Experience with LMS systems (preferred)

• Experience with AI tools specifically ChatGPT and CoPilot (preferred)

• Working knowledge of designing and developing in Articulate 360 and other digital solutions.

• Strong planning, project management, communication, and coordination abilities specifically working in Microsoft Teams and Planner

• Ability to work collaboratively across cross-functional teams to guide the development of extraordinary learning experiences.

• Strong interpersonal and communication skills to collaborate effectively with subject matter experts, stakeholders, and cross-functional teams

• Critical thinking skills to analyze course goals and instructional strategies, ensuring they align with evidence-based practices.

This role offers an exciting opportunity to contribute to the development of innovative learning solutions while ensuring the highest standards of quality and efficiency. If you are a proactive and detail-oriented professional with a passion for learning and development, we encourage you to apply.

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.