Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.
Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).
Education
- Bachelor’s degree preferred.
- Must have excellent customer service skills.
- Understanding of physician practice environment
- Excellent communication skills at all levels
- Ability to work in a fast-paced environment.
- Knowledge of computer systems and applications to include but not limited to Microsoft Office and eClinical Works.
Experience / Qualifications
- 5 years of experience in Physician Practice management with a strong business background preferred.
Position Summary
- Manages the daily operations of the physician’s practices. This role assures prompt and efficient flow of patient throughput, coordinating all resources while ensuring safe/competent practice.
- Manages the physician schedules, vacation time/ PDO time.
- Manages quality assurance and monitors overall quality of daily operations.
- Maintains accurate record keeping of support staff to ensure all competencies are fulfilled.
- Seeks to improve team member morale and development.
- Communicates efficiently with all team members to include updates, process changes.
- Responsible for team member evaluations, payroll, and provider bonus requests to Director of Oncology Business Operations.
- Mentors and oversees Coordinators/Leads to execute daily tasks.
- Seeks to improve customer satisfaction scores and team member goals.
- Participates in the business development and marketing plans to grow the business.
- Maintains all productivity standards and cost control measures.
- Facilitates and helps to organize community events with the sales and marketing team.
- Collaborates with the Director of Oncology Business Operations and sales team to achieve service, outcome, and cost for the practices.
- Effectively uses and role models current leadership techniques and theories, encouraging the decision-making skills of staff members and providing insight and leadership in complex situations.
- Ensures that information disseminated to staff is monitored for effectiveness and changed as needed.
- Understands and enforces hospital and personnel policies and procedures.
- Serve on hospital and Patient Care Services committees, teams, and work groups as requested.
- Performs other duties as assigned.
Leadership Competencies
Establishing Relationships
Builds effective networks, working relationships, and alliances with a broad range of stakeholders (both internal and external) in order to collaborate effectively within divisions and across boundaries. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.
Developing Talent
Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively.
Inspiring and Motivating Others
Fosters commitment and cohesiveness by motivating, guiding, and facilitating cooperation within the department toward goal accomplishments. Can persuade others, build consensus, and ensure cooperation from others to gain genuine acceptance to accomplish “win-win” solutions.
Demonstrating Emotional Intelligence
Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.
Acting with Integrity
Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.
Acting Strategically
Aligns day to day activities around broader organizational goals and objectives; prioritizes resources based on the strategic objectives of the organization.
Being a Champion for Change and Innovation
Supports people in their efforts to try new things. Generates novel and valuable ideas and uses these ideas to suggest new or improved processes.
Communicating Effectively
Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and across the organization.
Promoting Diversity and Inclusion
Treats all people with dignity and respect by being fair and consistent. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.
Holding Self and Others Accountable
Sets clear performance expectations and objectives for self and others; evaluates work performance and provides feedback when needed. Accepts responsibility and accountability.
Physical Requirements
Must be able to sit, stand, walk for long periods of time, be flexible enough to twist, bend lift assist, transport patients via wheelchair and stretcher. Be able to lift a minimum of 40 lbs.
