Menopause Care Expert (m/f/x)

We’re Progyny Global, part of the Progyny Inc. family. Our mission is to make fertility, pregnancy, and family-forming care accessible everywhere. As part of our expansion into (peri)menopause support, we’re looking for a compassionate, proactive, and experienced Menopause Care Expert to guide members and strengthen our internal expertise.

**Your Role**

As a **Menopause Care Expert**, you will provide high-quality virtual support to members navigating the menopause transition while serving as a trusted internal expert for our Member Experience team. You’ll play a key role in shaping menopause care at Progyny Global - from consultations and education to content, training, and knowledge management.

## Tasks

• Conduct 1:1 video consultations with members on menopause-related topics.
• Act as the internal subject-matter expert on menopause for the Member Experience team
• Review, audit, and support the development of menopause care content
• Help train and support our Care Experts, sharing knowledge and best practices
• Maintain and update a menopause knowledge hub with global applicability, including multilingual resources, regionally adapted medical guidelines, and culturally sensitive educational content.

## Requirements

**What** **We’re** **Looking** **For**

• **Proven experience in menopause care** (e.g. menopause nurse, menopause coach, or comparable clinical background)
• **Highly collaborative mindset**, thriving in dynamic, cross-functional, and international environments
• **Structured and reliable way of working**, with strong prioritisation skills and attention to detail
• **Curious, adaptable learner**, continuously expanding knowledge across menopause
• Strong interest in, or experience with, **virtual care and digital health**
• **Fluent in English** (spoken and written).

## Benefits

• 💰 **Competitive Base Salary**: From €55000-60000/ year.
• 🎯 **Bonus Program & Company Equity**: Bonuses and ownership opportunities to share in Progyny’s success.
• 👶 **Fertility & Family-Building Benefits**: Access to the Progyny Global Platform with a €5,000 benefits budget.
• 🧘 **Mental Health Support**: 1:1 psychologist sessions and wellness tools via Nilo Health.
• 🚲 **Sustainable Mobility Benefit**: Choice between a Dance e-bike subscription or a BVG public transport ticket.
• 💪 **Urban Sports Club Discount**: Access to discounted fitness and wellness activities.
• 🌴 **Paid Leave**: 30 days of paid leave per year.
• 🏡 **Hybrid Work**: Work from home up to two days per week.
• ✈️ **Remote Work**: Up to 8 weeks of remote work per year.
• 🍽️ **Weekly Team Lunches**: Team lunch every Thursday.

We believe in equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you’re passionate about building high-performing teams, delivering world-class care, and shaping the future of global member experience, we’d love to hear from you.