- Location
- Berlin Office; Munich Office · Berlin, Berlin, Germany
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Success
- Seniority
- Manager
- Experience
- 1+ years
- Source
- Greenhouse
Description
YOUR MISSION:
Join us in reimagining customer experience with Agentic AI. As an Enterprise Engagement Manager (f/m/d) at Parloa, you are a core driver of customer success, value realization and satisfaction of our enterprise customers. You will manage a portfolio of customers, guiding them through implementation, adoption, and ongoing value realization with a consultative and customer-first approach.
This is your opportunity to work with forward-thinking organizations as they transform their customer experience through intelligent AI agents.
IN THIS ROLE YOU WILL:
- Build strong, trust-based relationships and credibility across key stakeholders—represent Parloa as a reliable and value-driving partner.
- Drive customer outcomes—build success plans, track KPIs, monitor progress, and translate results into business insights.
- Oversee implementations—manage cross-functional teams and timelines to ensure smooth, on-time go-lives.
- Proactively manage renewals and identify growth opportunities across accounts, including new use cases and departments.
- Make value visible through strong communication and translating outcomes into impactful messages.
WHAT YOU BRING TO THE TABLE:
- 1–2 years of experience in Customer Success, Account Management, Consulting, or similar role
- Strong communication and relationship-building skills, with the ability to engage both technical and non-technical stakeholders.
- A proactive, growth mindset and eagerness to learn—comfortable managing multiple customers and priorities in a dynamic environment.
- Strong organizational and project management abilities to ensure smooth execution and follow-through.
- A genuine interest in AI, automation, and customer experience innovation.
- Excellent verbal and written communication skills in German and English.
WHAT'S IN IT FOR YOU?
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Challenge Task → Expert interview(s) → Meeting the team → Founder interview
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.