Technical Services Specialist - Industrial Europe

Entity:

Customers & Products

Job Family Group:

Sales Group

Job Description:

Technical Services Specialist – Industrial Europe

As a Technical Services Specialist – Industrial Europe, you will be the technical expert supporting our Castrol Industrial portfolio across the region. You will provide high-level technical advice on products, solutions and applications, resolve complex customer challenges, and deliver impactful technical training to both internal and external stakeholders.

This role plays a key part in strengthening customer satisfaction, enabling sales success, and reinforcing our reputation for quality and technical excellence.

Key Responsibilities

• Provide expert technical support for complex application requirements and resolve technical queries quickly and effectively

• Partner closely with Sales teams to support prospect and pipeline management as the technical authority within the agreed market framework

• Visit customers when required to diagnose and resolve product or application-related challenges

• Coordinate and support product trials, including interpretation of laboratory reports and technical data

• Maintain up-to-date knowledge of lubrication science, industry trends and technical innovations

• Deliver technical training to internal staff, sales teams, distributors, technical service vendors and customers

• Empower the field force through structured technical knowledge sharing

• Contribute to continuous improvement in technical service delivery and customer experience

What We’re Looking For

Education

• Relevant technical certification or engineering degree

Experience

• Strong technical understanding of lubricants and product applications

• Engineering or technical background required

• Experience supporting industrial customers or working within technical service environments is highly desirable

Skills & Competencies

Technical Skills

• Deep expertise in the science of lubrication

• Strong knowledge of Castrol product ranges and industrial offers

• Solid understanding of industry trends and customer operations across multiple sectors

• Relevant language skills for the European market

Core Competencies

• Offer & Product Knowledge – Mastery

• Customer Relationship Management – Skilful

• Customer Training – Skilful

• Customer Value Proposition & Engagement – Skilful

Why Join Us?

• Work at the forefront of industrial lubrication innovation

• Collaborate across technical and commercial teams

• Make a measurable impact on customer performance and satisfaction

• Be part of a high-performing European technical network

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.