VP, Client Solutions

JOB CODE & TITLE: VP, Client Solutions

MANAGEMENT LEVEL: Vice President

DISCIPLINE: Client Solutions

REPORTS TO: Chief Revenue Officer

FLSA CLASSIFICATION: Exempt

POSITION OVERVIEW

Reporting to the Chief Revenue Officer, the VP, Client Solutions, sets the vision and strategy for how Asurion products and capabilities come together as solutions that align with our client’s growth priorities and pain points. The VP leads the newly combined Client Solutions organization, aligning product roadmaps with our account growth strategy, and working across Asurion product, pricing, legal and operations teams to design and sell-in new client programs. This role blends people and cross-functional leadership, strategy, financial modeling, program design, and executive client relationships.

ESSENTIAL JOB SKILLS/DUTIES

Client Roadmaps

• Maintain a forward-looking view of product innovation, technology, and competitive trends for each Client.

• Partner with the Product team to develop a multi-year client innovation and growth roadmap.

• Ensure Client priorities ladder up to Asurion’s product priorities and business strategy.

• Work with Product to shape the enterprise product direction.

Sell-In & Executive Client Relationships

• Partner with the VPGM and Business Development leaders in the sell-in of new solutions.

• Build trusted relationships with Clients’ senior and C-level executives.

• Guide teams in scoping opportunities and turning client needs into compelling solutions, value propositions, and economic growth engines.

• Partner with marketing to build compelling selling materials: presentations, proposals, demos, and mockups.

Business Case, Pricing

• Work with pricing and program management on business cases, pricing strategy, and deal economics.

• Partner with Finance and Pricing to maximize Asurion profitability while addressing client economic goals and competitive pricing dynamics.

Cross-Functional & Implementation Leadership

• Represent Client Solutions with Legal, Regulatory, Product, Technology, Supply Chain, Marketing, and Operations to ensure solutions are compliant and operationally sound.

• Ensure clean handoffs from sell-in to implementation.

Organizational Leadership

• Establish shared standards, governance, tools, and ways of working.

• Build, coach, and retain a strong bench, with clear goals, regular feedback, and succession plans.

• Own aligning client solutions talent across clients.

REQUIRED SKILLS

• Understanding of market dynamics across Asurion client verticals: Telco, Retail, Tech.

• Working knowledge of insurance business models and regulatory frameworks.

• Strong financial acumen across business cases, pricing models, and profitability levers.

• Proven leadership, including building and developing strong teams.

• Executive presence and influence with senior client executives and cross-functional partners.

• Strategic thinking that turns ambiguity and competing priorities into clear direction.

• Excellent written and verbal communication, especially distilling complex issues for executives.

• Willingness to learn and build a deep understanding of Asurion’s value creation levers, products and services.

REQUIRED EDUCATION & EXPERIENCE

• Bachelor’s degree. MBA preferred.

• 15+ years in leadership roles requiring economic, business strategy, and B2B commercial experience: product, marketing, corporate strategy, consulting, client/account management.

• 5+ years directly leading teams.

• Track record leading complex, technical, consultative B2B sell-in efforts.