IT Support Engineer

Job Title:

IT Support Engineer

You will work remotely from Jakarta and responsible for supporting end-user application software such as installing, configure computer system including OS and databases. The incumbent will work closely with in-house development team for issue resolutions, monitoring, maintain and diagnose hardware/software faults.

Requirements:

• Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent.
• A proactive, team player with the ability to work in dynamic environments.
• Work independently, takes ownership of problems within own area of knowledge and accountable for the quality of own work.
• Highly motivated in problem solving; strong investigative skills.
• Strong communication skills and willingness to learn new technologies as required.
• Some travel may be required
• Good spoken and written English
• Self-confidence and commitment.
• Must be able to work overtime and weekends as necessary.
• Knowledge of installation, configuration, and management of Apache, Apache Tomcat.
• Experience with Linux operating system, networking protocols.
• Knowledge in Unix, Cloud Computing or Oracle database is advantage.

IT Support Engineer is expected to:

• Provide first level support to end-users for application software.
• Install and configure computer system including OS and databases.
• Monitor and maintain computer system.
• Diagnose hardware/software faults.
• Work with in-house development team for application bug fixes or enhancement.
• Involved in supporting infrastructure architecture, resource planning, system performance, and overall infrastructure operating environment for either on-premise infrastructure or one or more cloud computing platforms, or both.
• Lead or support in the development of application infrastructure reference architecture, system integration, and infrastructure performance management practices.
• Point-of-Contact of Infrastructure team for operational support for systems-related matters.
• Diagnose and troubleshoot technical issues, including OS, Databases, Application Services, and network configuration.
• Manage both on-premise and Cloud Infrastructure services to support application systems environments by working closely with the application team.
• Properly escalate unresolved issues to appropriate internal teams or external vendors.
• Document technical knowledge in the form of notes and manuals.
• Perform regular system health-check and prepare health-check reports.
• Record system incident events including causes and resolutions, and prepare incident reports.
• Understands systems operations environment and drive Architecture Review and Governance Process to ensure smooth and sustainable operations (including resiliency requirements).