- Location
- Greenville, South Carolina
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Information Technology
- Seniority
- Senior
- Experience
- 10+ years
- Source
- Lever
Description
Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
o Competitive base pay and performance bonuses, dependent on role
o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o Paid Volunteer Time Off (VTO) Annually
o Tuition Reimbursement
o Parental Leave
o Business casual work environment
What does it mean to be a Senior Director, IT Service Desk at GLS?
The Senior Director, Service Desk will lead and manage the IT Service Desk Level 1 and Level 2 personnel. Additionally, this position will have responsibility for GLS Service Management and Incident Management as well as communications with all relevant parties during incidents. This role is accountable for the service level agreements of GLS environments as well as management of those GLS partners that are integrated with the organization.
Skills
AgileContract ManagementCustomer ServiceITIL