Customer Service Coordinator

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.  NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. 

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX.  NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.  NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.  NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Responsibilities

• Tracking and tracing – complete required tracking reports by utilizing steamship line, marine terminals, CFS, NVOCC websites to obtain the latest schedule information to inform customers including and not limited to vessel ETA and delivery schedule. Monitor until empty containers are returned.
• Data entry – based on the Customs clearance EDI and arrival notice from steamship line and NVOCC, input the incoming shipment data to our internal system.  The data is the basis of the Customs clearance information, which will be electronically transmitted to the US Customs by Customs entry writers.
• Customs and trade compliance – Coordinate with Customs entry writers to ensure the Customs clearance prior to vessel arrival, as well as the ISF (Importer Security Filing).
• Delivery arrangements – select trucking companies to deliver customers’ shipments in the most effective way.  Cost is not the only factor to be considered, but also timeliness needs to be considered.

Salary Pay Range: $20.00 - $22.00

This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.  At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Qualifications

Minimum Requirements, Education, and Experience:

• High school diploma or equivalency certificate or significant or relevant or appropriate working experience.
• Some computer skills including data entry and maintenance and working
• Some knowledge of general and Import/Export Computer application technology desirable
• Some knowledge of international commerce (Incoterms, method, customs regulations etc.) desirable
• Good verbal and written communication Skill
• Must be able to accommodate a flexible work schedule including weekends and holidays as necessary

Organization Relationships:

Will work with all levels in the organization.

 

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

 

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

 

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.