Senior Implementation Manager

Description

The Senior Implementation Manager leads complex client implementations across our health center, pharmacy, TPA and care solutions lines. This is a hands-on senior role. You'll run your own projects end to end, coordinate across internal teams and outside partners, take on special projects as the business grows, and help shape how we implement at scale. 

You will own a book of client implementations from sale to go-live and handoff to account management, often across more than one solution line.

Health centers 

 Site and provider setup, scheduling and access, member communication, eligibility, launch readiness 

 Pharmacy 

 PBM setup, plan design and formulary, eligibility and claims feeds, ID cards, early-claims monitoring after go-live 

 TPA (Health Plan Solutions) 

 Plan build, stop-loss and network coordination,   eligibility and data feeds, claims funding and billing setup, plan documents

 Care solutions 

 Program setup, referral and data flows, member outreach and engagement launch 

Across every implementation, you will:

• Lead kickoff, set the timeline and keep every group current in Vera.

• Coordinate with brokers, client HR and finance, sales, account management and vendor partners.

• Explain funding, billing and reporting clearly to clients before go-live, not after.

• Identify risks early and escalate when a date or deliverable is in jeopardy.

• Run a documented handoff to account management, including the first 30 days after go-live.

Beyond your own book, you will:

• Lead special projects as assigned, such as integrating acquired businesses or launching new solution lines.

• Improve the implementation playbook, templates and handoff process.

• Share knowledge with and mentor newer implementation managers.

Requirements

Qualifications

• 7+ years in implementation, onboarding or project management in employee benefits, health plans, TPA or PBM.
• Hands-on experience with self-funded plan implementations, including eligibility feeds, claims funding and vendor coordination.
• Experience leading an integration, migration or large client transition through to completion.
• Comfort running several implementations at once with competing deadlines.
• Clear, confident communication with brokers, client executives and vendor partners, in writing and in meetings.
• Strong follow-through: you close loops without being chased.
• Working knowledge of HIPAA and handling of PHI.

Preferred

• Experience in M&A integration in healthcare or benefits.
• Background in more than one of: onsite or near-site health centers, pharmacy benefits, TPA, care management.
• Experience building or improving an implementation playbook, templates or handoff process.
• Bachelor's degree, or equivalent experience. PMP or similar certification is a plus.

About OneVeracity
OneVeracity partners with brokers to help self-funded employers reduce medical and pharmacy costs without compromising care. It delivers Health Plan Solutions, VeracityRx, Care Solutions, and Onsite Health Centers in one integrated model that gives employers a clearer, more coordinated way to manage healthcare spend. The approach is grounded in three guiding principles: enhance care, reduce costs, and make it easy. Founded in 2019 and headquartered in Kennesaw, Georgia, OneVeracity is a privately held company that serves self-funded employers across industries including manufacturing, government, and professional services. Learn more at www.OneVeracity.com.