Program Team Lead

Job Description:

Title: Program Team Lead

Classification: Exempt  

Scope of Position: The Program Team Lead will provide leadership and support to staff in all areas related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants.

Essential Functions:

• Ensure professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment
• Provide guidance and support to staff to ensure positive outcomes and goals are met
• Perform bi-weekly caseload reconciliations for staff
• Create solutions to participant attendance problems
• Facilitate weekly meetings with the staff to ensure that best practices are being used and discuss improvements/goals
• Ensure consistent and comprehensive case management and follow-up, verifying that post-placement contacts are made as required by the contract
• Work with the leadership team on implementing processes that increase customer engagement
• Coordinate participant retention services and accommodate participant work schedules
• Provide detailed employee training for new hires
• Monitor staff performance and participate in staff reviews on a quarterly basis
• Assist in the preparation of project reports as needed
• Complete monthly Docushare uploads to ensure performance goals are being met
• Based on customer demand, may provide case management and follow-up
• Other opportunities as available
• undefined
• Education and Experience Requirements:Bachelor’s degree in a related field, or an equivalent combination of education and 3–5 years of relevant leadership experienceAbility to prioritize tasksStrong organizational skillsCareer counseling/customer service experience requiredProblem-solving skills and ability to work in a team environmentDemonstrated telephone, computer, and written communication skillsAbility to maintain flexibility as needs of contract or contractor requireA working knowledge of Microsoft Office SuiteValid driver’s license and clean driving record required       

Job AdProgram Team LeadGulf Coast Region Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Program Team Lead position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. As a Program Team Lead, you are responsible for providing leadership and support to staff in all areas related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants. Essential Functions:Ensure professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employmentPerform bi-weekly caseload reconciliations for staffFacilitate weekly meetings with the staff to ensure that best practices are being used and discuss improvements/goalsEnsure consistent and comprehensive case management and follow-up, verifying that post-placement contacts are made as required by the contractWork with the leadership team on implementing processes that increase customer engagementAssist in the preparation of project reports as neededundefinedEducation and Experience Requirements:Bachelor’s degree in a related field, or an equivalent combination of education and 3–5 years of relevant leadership experienceStrong organizational skills with the ability to prioritize tasksCareer counseling/customer service experience requiredProblem-solving skills and ability to work in a team environmentA working knowledge of Microsoft Office SuiteValid driver’s license and clean driving record required About EDSI:EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified. Bring your expertise to EDSI where you can live our values of Show Up, Smile, and Support every day! www.edsi.com

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.