Senior Manager, Global People Services & Solutions—Asia

Req. ID:

JR114127 Senior Manager, Global People Services & Solutions—Asia

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Key Responsibilities

Service Delivery & Operating Model

· Lead the Asia Regional Services Hub and translate the regional GPSS operating model into clear service ownership, delivery standards, capacity plans, and operating routines.

· Provide end-to-end leadership for assigned regional People services, including Talent Acquisition Services, Total Rewards Services, and future regionalized service scopes.

· Maintain operational stability across Singapore, Malaysia, Taiwan, and other supported Asia countries through sustainable coverage, workload management, escalation support, and business-cycle readiness.

Service Performance, Governance & Risk

· Establish and sustain service governance through performance metrics, dashboards, training trackers, quality reviews, issue management, and regular operational reviews.

· Ensure services comply with country requirements, Micron policies, data-security expectations, internal controls, and audit-readiness standards.

· Manage service transitions into the regional hub, including service-catalogue review, knowledge transfer, training, readiness checkpoints, hypercare, and stabilization.

People, Organization & Capability

· Build and develop a high-performing regional team with clear accountabilities, relevant certifications, effective coaching, and a culture of inclusion, ownership, and continuous improvement.

· Lead resource planning, capacity assessment, cross-training, backup coverage, skills development, and readiness for hiring ramps or high-volume cycles.

· Strengthen team capability in service management, process excellence, stakeholder partnership, data, digital enablement, and customer experience.

Technology, Data & Continuous Improvement

· Simplify and standardize processes, strengthen SOPs and controls, reduce manual effort, and improve service quality, productivity, and turnaround time.

· Partner with GPSS AI Team, technology, data, and functional teams to identify and implement responsible automation and AI-enabled service improvements.

· Use operational data, dashboards, and service insights to identify risks, prioritize improvements, and track measurable outcomes.

Stakeholders, Change & Customer Experience

· Partner with Country Services leaders and Country People teams to balance regional standardization with local regulatory, policy, language, and stakeholder requirements.

· Serve as a key contact for COEs, Country Services and GPSS leadership on service delivery, program implementation, process changes, transitions, and operational risks.

· Build stakeholder trust through proactive communication, practical solutioning, disciplined escalation management, and consistent candidate and team member experiences.

· Represent the Asia Regional Services Hub in regional and global forums and contribute to operating-model refinement and best-practice sharing.

What Success Looks Like

· Consistent, reliable, and compliant regional service performance with clear ownership, sustainable coverage, and effective escalation management.

· Successful transition and stabilization of services within the Asia Regional Hub, supported by strong SOPs, training, controls, and governance.

· Improved quality, productivity, responsiveness, candidate experience, and team member experience.

· Greater process standardization, data quality, digital adoption, and responsible use of automation and AI.

· An engaged, inclusive, and capable team with strong cross-training, leadership depth, and readiness for changing business demand.

Required Qualifications

· Bachelor’s degree in human resources, Business Administration, Operations Management, or a related field.

· At least 8 years of progressive experience in Human Resources, People Operations, shared services, service delivery, or related operational roles, including at least 5 years of people leadership experience.

· Demonstrated success leading regional or multi-country HR operations and managing service transitions, operating-model change, or service stabilization.

· Strong experience in service performance, process optimization, governance, risk management, stakeholder partnership, and continuous improvement.

· Proven ability to lead diverse teams and collaborate across COEs, Country People teams, GPSS leadership, business stakeholders, and cross-functional partners in a complex matrixed environment.

· Strong analytical, communication, judgment, problem-solving, and team-development capabilities.

Preferred Qualifications

· Experience leading Talent Acquisition Services, Total Rewards Services, onboarding, employee-lifecycle, or other People service operations.

· Experience with HR systems, case-management or service-management platforms, dashboards, automation, self-service, or AI-enabled service improvement.

· Experience operating across multiple Asian regulatory environments, languages, cultures, and levels of service maturity.

Job Profile(s):

Human Resources Manager 1

Relocation level: (TBD)

Before Getting Started

Please review Micron’s Internal Job Application Policy on your regional PeopleNow Career Opportunities page before searching and applying for jobs. Note in particular that:

• Hiring managers may view your performance appraisals, original resume, transcripts or other performance-related documentation in your personal file. This information will be held in confidence.
• If you are selected to interview for a position, you must notify your direct supervisor before participating in the interview process.

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As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on Benefits | Micron Technology, Inc

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.