NA Inside Sales Representative

Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.

Job Summary

The North America Inside Sales Representative (ISR) serves as the primary commercial support partner for the Transportation & Logistics business across North America. This role is responsible for managing customer inquiries, quotations, pricing requests, and account support activities while collaborating closely with Sales, Product Management, Supply Chain, Customer Service, Manufacturing, and Logistics teams.

The ISR plays a key role in delivering an outstanding customer experience by ensuring timely communication, supporting revenue growth, coordinating quote-to-cash activities, and helping resolve customer concerns efficiently. Based in either Múzquiz, Coahuila or Matehuala, San Luis Potosí, the position enables close collaboration with operational teams to support customer needs and business-critical issues.

About your role

• Serve as the primary inside sales contact for assigned distribution, regional, and global account customers throughout North America.
• Manage RFQs, quotations, pricing requests, sample requests, and customer inquiries.
• Support the end-to-end quote-to-cash process, ensuring accurate and timely customer communication.
• Partner with sales teams to identify and support new business opportunities and growth initiatives.
• Collaborate with Product Management, Supply Chain, Manufacturing, Customer Service, Planning, Warehouse, and Logistics teams to resolve customer issues and expedite requests.
• Investigate and coordinate responses to customer escalations and business-critical inquiries.
• Monitor quote activity, customer commitments, and account-specific requirements.
• Support distribution partner engagement and customer relationship management activities.
• Coordinate communications related to product availability, lead times, pricing updates, and business changes.
• Maintain accurate customer and opportunity data within ERP and CRM systems.
• Participate in continuous improvement initiatives focused on customer experience, sales effectiveness, and operational efficiency.

About you

• Bachelor’s degree required.
• Minimum of 2 years of experience in inside sales, customer support, account management, customer service, or a related commercial role.
• Experience working with ERP and CRM systems.
• Intermediate proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to work effectively in a cross-functional environment and build strong relationships with internal and external stakeholders.

Preferred Qualifications:

• Experience supporting customers in manufacturing, transportation, automotive, electronics, or distribution industries.
• Experience working in or supporting a manufacturing environment.
• Knowledge of quote management, pricing administration, customer service, and commercial support processes.
• Experience collaborating with operations, planning, logistics, warehouse, and customer service teams.
• Bilingual English and Spanish language skills preferred.

Littelfuse is an equal opportunity employer committed to empowering every associate to make a difference — everywhere, every day.

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At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.