Tech Consulting - ERP Apps Specialist II

Job Summary Responsible for the end-to-end design of business process architectures within the ERP ecosystem. Focuses on solution integrity and high-level advisory, ensuring that complex business requirements are met through smart system design and seamless integration of functional modules. Provides strategic guidance on standard vs. custom trade-offs, prioritizing out-of-the-box functionality to ensure long-term scalability without engaging in direct software development. Is a very experienced and/or qualified professional who uses best practice and knowledge of internal or external business issues to improve products/services or processes. Typically resolves complex problems or problems where precedent may not exist Job Responsibilities Information and Business Advice - Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others. Consulting Project/Program Design - Contribute to, and record the design of, the project architecture, building on the initial proposal and the strategic interviews to develop a solution that meets the client's stated requirements and addresses any identified client issues. Business Requirements Identification - Collect business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals. Digital Strategy/Transformational Projects Execution - Execute and deliver elements of the digital road map, leveraging agile and design-thinking principles to drive sustainable implementation. Enterprise Business Analysis - Interpret the business need and identify solution recommendations to business problems at a business unit level. Analysis of As Is and To Be - Document as is and to be processes and describe the changes required to migrate to the to be capability to record accurately the change required. Testing Information Technology (IT) Performance - Perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues. Technical Troubleshooting - Manage technical troubleshooting projects, ensuring effective diagnosis of technical issues with equipment and experiments and the development of effective solutions. Consulting Project Delivery - Research, collate, and analyze information to identify key themes and deliver a broad range of standardized training and documentation, advice, or reports to support client projects and programs. Consulting Project Content Development - Develop and write materials that are highly visible, such as slide decks for presentations to senior management or standardized client reports. Collect Information from Customers - Carry out a range of tests to verify the quality of the collected customer information for complex data, combining this information with a variety of data sources Quality Assurance Testing - Select the appropriate complex tests or tests from a specified range and carry out using specialized methods and equipment; validate and interpret test data to verify that specifications are met and/or to identify remedial actions required to ensure conformance or suitability. Customer Needs Clarification - Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation. Customer Issue Identification - Coordinate the identification of customer/service user's issues and needs, and coordinate the decision making on how to proceed best with the inquiries in accordance with processes, so that customer/service users get the relevant support and their issues are resolved appropriately. Change Management - Act as a team member supporting a change initiative by providing analysis or monitoring progress with guidance from a project/program manager. Portfolio Management - Plan and deliver small projects or workstreams, using an appropriate project management methodology to give assurance that intended outcomes are achieved. Innovation Implementation and Pipeline Management - Execute the development plan for a new product or service, managing project schedules, identifying risks, and communicating to project stakeholders. Personal Capability Building - Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Improvement/Innovation - Identify shortcomings and suggest improvements to existing processes, systems, and procedures, then deliver a plan for a small element of a change management program with guidance from a project/program manager. Continuous Improvement - Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered. Experience Level

Recommended General Experience
Experience enables job holder to deal with the majority of situations and to advise others (Over 3 years to 6 years)
Recommended Managerial Experience Basic experience of coordinating the work of others (4 to 6 months) Applicable Skills Project Management Techniques - Experienced - Works with full competence to plan and manage small project work assignments within desired cost, time and quality parameters. Typically works without supervision and may provide technical guidance. Stakeholder Expectation Management - Experienced - Works with full competence to identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations. Typically works without supervision and may provide technical guidance. Define Product/Process Change Strategy - Experienced - Works with full competence to develop an effective change strategy based on gap analyses and enterprise readiness assessment results, including transitions states and release plans. Typically works without supervision and may provide technical guidance. Business Requirements Analysis - Experienced - Works with full competence to express user needs in terms of business requirements, identify current capability of the business to deliver, conduct build or buy analyses, and recommend preferred approach. Typically works without supervision and may provide technical guidance. Enterprise Readiness Assessment - Experienced - Works with full competence to conduct an enterprise readiness assessment to determine the organization's readiness for change. Typically works without supervision and may provide technical guidance. Data Collection and Analysis - Experienced - Works with full competence to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. Typically works without supervision and may provide technical guidance. Analyze Current State/AS-IS State - Experienced - Works with full competence to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business. Typically works without supervision and may provide technical guidance. Perform Gap Analysis - Experienced - Works with full competence to conduct gap analysis between current and future states to identify components of the overall change strategy. Typically works without supervision and may provide technical guidance. Managing Change - Experienced - Works with full competence to demonstrate a change mindset as well as plan, execute and monitor activities during times of change whilst keeping performance levels up. Typically works without supervision and may provide technical guidance. Project Risk and Issue Management - Experienced - Works with full competence to plan, identify, monitor, analyze, and prioritize risks (threats and opportunities), create response plans, and manage the risk if it occurs. Typically works without supervision and may provide technical guidance. Adaptive Mindset - Experienced - Works with full competence to shift into and out of a mental mindset associated with assessing the facts and circumstances of the current situation and/or environment, and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario. Typically works without supervision and may provide technical guidance. Requirements Creation and Verification - Experienced - Works with full competence to create the rules for requirements and design quality, perform verification activities, and maintain quality control. Typically works without supervision and may provide technical guidance. Project Schedule Management - Experienced - Works with full competence to identify, sequence, and resource project schedules for timely completion. Typically works without supervision and may provide technical guidance. Verbal Communication - Experienced - Works with full competence to express ideas, request actions, formulate plans, and policies by means of clear and effective verbal communications. Typically works without supervision and may provide technical guidance. Customer-Focused Approach - Experienced - Works with full competence to orient the organization around delivering to the key needs of customers. Typically works without supervision and may provide technical guidance. Diagnoses Needs with Questions - Experienced - Works with full competence to systematically assess and identify requirements, issues, or gaps by employing strategic questioning techniques to gather relevant information and determine appropriate solutions. Typically works without supervision and may provide technical guidance. Understands Customer Needs - Experienced - Works without supervision and provides technical guidance when required to articulate the customer needs in the customer’s business language and business context. Navigates Customer Challenges - Experienced - Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works without supervision and may provide technical guidance. Assessment - Experienced - Works with full competence to assimilate and understand data and information from various sources in order to draw appropriate conclusions and make relevant recommendations. Typically works without supervision and may provide technical guidance. Research Methods - Advanced - Works at an advanced level to apply appropriate method, tools, processes and software to execute research activities. Typically works independently and provides guidance. Statistical Techniques - Experienced - Works with full competence to apply analytical skills and statistical methods for data collection, review, testing, analysis, and conclusion drawing, with a solid understanding of probability theories, data models, and statistical software. Typically works without supervision and may provide technical guidance. Measure Solution Performance - Experienced - Works with full competence to identify appropriate measures for assessing solution performance and limitations, validate with key stakeholders, and collect appropriate performance measures to assess overall solution performance to recommend specific actions to increase solution value. Typically works without supervision and may provide technical guidance. Information Retrieval and Searching - Experienced - Works with full competence to utilize systems and tools required to search for new data or retrieve existing data in a database. Typically works without supervision and may provide technical guidance. In-Depth Questioning - Experienced - Works with full competence to probe and explore complex subjects thoroughly, extracting comprehensive information through insightful questioning to enhance understanding and decision-making processes. Typically works without supervision and may provide technical guidance. Systems and Tools - Information Technology - Experienced - Works with full competence to proficiently use and troubleshoot a wide range of IT hardware, software, and network systems to ensure optimal performance and user experience. Typically works without supervision and may provide technical guidance. U.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

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