Turkish Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria
Mercier Consultancy Group
·- Location
- Sofia, Sofia City Province, Bulgaria · published · Athens, Attica, Greece · Belgium · Germany · France · Portugal
- Type
- Full-time
- Department
- Customer Service
- Source
- Workable
Description
Turkish Speaking Back Office Gaming Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities and are currently managing the search for a Turkish Speaking Back Office Gaming Support Specialist position in Bulgaria to join our esteemed client's growing operations.
Job Overview
We are seeking a highly motivated professional to join a dynamic team in the heart of the Gaming & Esports sector. If you are passionate about the gaming industry and looking for exciting jobs in Bulgaria, this role offers the perfect opportunity to combine your linguistic skills with your analytical expertise in a fast-paced, back-office environment.
Key Responsibilities
- Manage and process back-office support requests for a leading international Gaming & Esports platform.
- Ensure high-quality resolution of user queries via written Turkish, maintaining the company's premium brand standards.
- Monitor and analyze gaming platform activity to ensure compliance and prevent fraudulent activity.
- Collaborate with international teams to optimize workflows for Turkish-speaking user segments.
- Maintain comprehensive records of account updates and support tickets within the internal CRM system.
- Contribute to the continuous improvement of the user experience by identifying common trends in player feedback.
- Participate in ongoing training to stay updated on the latest trends in the competitive gaming and digital entertainment landscape.