Observability Engineer

Management Level

G

Job Description: Observability Engineer

Position Summary

We are seeking a highly motivated Observability Engineer to join our Observability Engineering team. The ideal candidate will be responsible for implementing, configuring, and optimizing observability solutions using New Relic across enterprise environments. This role focuses on enabling proactive monitoring, improving application and infrastructure visibility, developing observability standards, and supporting platform adoption across multiple technology teams.

The candidate should possess strong troubleshooting skills, an automation mindset, and a passion for learning emerging observability technologies. This is an engineering-focused role and not a traditional NOC operations position.

Key Responsibilities

Observability Platform Management

• Configure, maintain, and optimize New Relic monitoring solutions across applications, servers, cloud services, and business-critical systems.
• Design and implement dashboards, alerts, notification workflows, and service-level monitoring.
• Develop and maintain observability standards, best practices, and monitoring frameworks.
• Partner with application, infrastructure, and cloud teams to ensure effective instrumentation and monitoring coverage.
• Analyze monitoring data to identify trends, performance bottlenecks, and opportunities for improvement.

Automation & Infrastructure as Code

• Implement and manage observability configurations using Infrastructure as Code (IaC) tools such as Terraform.

Incident & Service Management

• Handle Incident (IR), Service Request (SR), Problem Request (PR), and Change Request (CR) activities through approved ticketing platforms.

Collaboration & Continuous Improvement

• Work closely with development, infrastructure, cloud, and support teams to improve system reliability and observability maturity.
• Create and maintain technical documentation, runbooks, and knowledge articles.
• Continuously evaluate new observability features, tools, and industry best practices.
• Contribute innovative ideas to improve platform efficiency and user adoption.

Required Skills & Qualifications

Technical Skills

• Hands-on experience with New Relic monitoring and observability platform.
• Good understanding of:
  • Application Performance Monitoring (APM)
  • Infrastructure Monitoring
  • Alerts and Workflows
  • Dashboards and Reporting
  • NRQL Query Language
  • Synthetic Monitoring
• Basic administration knowledge of Windows Servers.
• Experience working with Terraform for Infrastructure as Code and automation.
• Understanding of monitoring and observability concepts, including:
  • Metrics, Logs, Traces, Service Health Monitoring

Soft Skills

• Excellent problem-solving and analytical skills.
• Strong verbal and written communication abilities.
• Ability to collaborate effectively in cross-functional teams.
• A proactive and self-motivated attitude.
• Strong ownership and accountability mindset.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.