Workplace Services Manager

Driven by a hospitality-first mindset and a commitment to attentive, personalized service, the Workplace Services Manager leads employee-facing workplace services and programs across Roblox’s San Mateo headquarters and satellite offices. Reporting to the Director of Facilities, this hands-on leader creates a welcoming, engaging, and consistently high-quality experience for Builders, guests, and visitors.

This role owns workplace hospitality, reception, employee events, service communications, and the everyday amenities that support a productive workplace. Partnering closely with People Services, Food & Beverage, Global Security, Facilities, and internal stakeholders, the Workplace Services Manager anticipates employee needs, resolves service concerns, and develops thoughtful programs that strengthen connection across Roblox.

The role partners with the Facilities Manager on issues affecting the employee experience. Technical maintenance, building systems, construction, and real estate planning remain within Facilities ownership.

This role is on-site at San Mateo HQ Monday–Friday, 9:00 AM–6:00 PM.

You Will:

Workplace Hospitality & Service Operations

• Lead daily employee-facing workplace services at Roblox HQ and support consistent service standards across satellite offices
• Establish hospitality standards for reception, visitor welcome, employee assistance, meeting support, and shared workplace amenities
• Ensure reception areas, collaboration spaces, and common areas are welcoming, thoughtfully presented, and ready for use
• Oversee workplace service requests through the Facilities Management System (FMS), ensuring timely responses, clear communication, and follow-through
• Use employee feedback and service data to identify recurring needs and improve responsiveness, satisfaction, and consistency
• Manage employee communications about workplace services, amenities, events, and service interruptions
• Administer employee-facing parking services and ergonomics requests, coordinating with Facilities and other responsible teams
• Partner with Global Security and Safety to deliver a welcoming arrival experience while following visitor access and safety procedures
• Coordinate with Facilities to resolve maintenance concerns affecting employees and communicate progress through resolution

Vendor & Stakeholder Management

• Source, benchmark, onboard, and manage workplace service vendors, including reception, office services, event support, and amenity providers
• Set clear service expectations and evaluate vendors on responsiveness, presentation, employee satisfaction, and value
• Partner with People Services, IT, Executive Admins, Global Security, and department leaders to anticipate workplace needs and coordinate service delivery
• Coordinate workplace welcome activities for new hires and support employee departures in partnership with People Services, IT, and Global Security
• Work with property management on employee-facing services, shared amenities, and service communications, coordinating building maintenance matters through Facilities
• Track workplace services expenses, invoices, and contracts; prepare regular budget and service performance reports
• Develop service plans for executive meetings, visiting teams, and special gatherings, with clear ownership and attention to detail

Employee Experience

• Own the planning and delivery of employee events, including Roblox Week, Hack Week, holiday events, intern programming, and happy hours
• Develop workplace programs that build community and support connection across teams
• Partner with the Food & Beverage Manager on the employee experience across cafés, coffee bars, and related amenities, incorporating feedback and coordinating event needs
• Provide attentive meeting and event support, including room readiness, catering coordination, signage, guest arrival, and onsite assistance
• Gather Builder feedback through surveys, service interactions, and direct engagement; translate findings into practical improvements
• Ensure workplace programs and communications consider the needs of employees across locations
• Champion a hospitality-first culture that emphasizes anticipation, discretion, responsiveness, and consistent follow-through

Team Leadership & Operations

• Supervise and coach workplace services staff and service partners responsible for reception, employee assistance, office services, and event support
• Develop the team’s hospitality, communication, problem-solving, and service recovery skills
• Establish staffing coverage and service plans for daily operations, peak periods, and major employee events
• Develop and maintain documented standards for employee interactions, visitor services, event delivery, and request resolution
• Manage office supplies and employee-facing equipment, ensuring availability and coordinating repairs with the appropriate teams
• Set and track service measures, including response times, resolution times, employee satisfaction, and event feedback
• Coordinate with Facilities, Food & Beverage, and Global Security to ensure clear handoffs and consistent employee support
• Be available for evening and weekend events and service support on a rotating basis

You Have:

• • 7+ years of experience in workplace services, employee experience, corporate hospitality, or a related service environment
  • 7+ years of experience directly managing or leading a team
  • Experience using an FMS, service request platform, or similar system to track requests and service performance
  • Demonstrated ability to lead and coach an employee-facing team in a fast-paced environment with shifting priorities
  • Strong workplace service vendor management skills, including sourcing, negotiation, and performance management
  • Experience planning and delivering corporate events, employee programs, and meeting services
  • Proficiency in Google Workspace and familiarity with event planning, survey, and workplace service tools
  • Experience managing budgets, invoices, and service contracts
  • Ability to work effectively with minimal supervision and exercise sound judgment when handling sensitive requests
  • Exceptional organizational skills and attention to detail, with the ability to manage multiple concurrent programs
  • A hospitality mindset with a track record of delivering attentive, personalized employee and guest service
  • Strong written and verbal communication skills; comfortable presenting and engaging at all levels of the organization
  • Resourceful, solutions-oriented, and calm under pressure, with strong service recovery skills
  • Ability to document processes and establish consistent service standards across a team
  • Ability to occasionally lift up to 25 lbs and perform physical tasks associated with workplace and event support
  • Flexibility to support other workplace services priorities assigned by leadership