HR Representative

Overview

Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another. Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach. Ardent includes:

• 30 hospitals
• 280 sites of care
• 4,281 beds
• 24,000+ team members
• 8,200+ nurses
• 1,800+ aligned providers
• 5.8M annual provider encounters
• 421 medical residents

 Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed. We believe it is this mix of corporate support and local autonomy that equips our teams for success. 

Job Overview:

 

The HR Shared Services Representative serves as the primary point of contact for employee and manager inquiries. This role provides tier-one support on HR policies, processes, and systems; managing tasks throughout the employee lifecycle, including pre-boarding, onboarding, and processing terminations. The position supports data entry, phone calls and monitoring of Service Now cases while maintaining confidentiality, ensuring compliance with multi-state labor laws, and administering various HR programs while delivering exceptional customer service.

Responsibilities

• Act as first line of support for all inquiries from employees and managers regarding programs, policies, and procedures; directing individuals to appropriate resources and answering questions in a timely and complete manner.
• Administer HR policies and procedures, covering multiple HR areas.
• Provide guidance on multi-state laws, regulatory requirements and compliance rules and ensure all processes are executed in accordance with government regulations, (application of Federal, state and local labor laws).
• Handle and coordinate transactions and data entry that are part of all aspects of the employee lifecycle such as pre-boarding, terminations, and status changes.
• Maintain confidentiality of department and employee information according to established practices.
• Responsible for new employee pre-boarding by monitoring completion of required documentation and processes and maintaining contact with new hire throughout the pre-boarding process including processing new hire paperwork, background checks, and I9s.
• Gather and maintain an accurate record of all employee details.
• Serve as a point person to troubleshoot employee HR system access issues.
• On camera appearances which require effective communication during all scheduled meetings and trainings.
• Provide excellent customer service by answering phone calls and addressing customer inquiries, concerns or complaints in a timely and professional manner.

Qualifications

Job Requirements: 

• High School Diploma
• At least one year of experience in an HR function
• Prior Shared Services and/or Call Center experience
• Strong interpersonal and customer service skills.
• Ability to work well and collaborate with remote team members,
• Ability to handle stressful situations and work independently.
• Strong organizational and time management skills.

Preferred Job Requirements: 

• Associate’s degree, preferred.
• Two or more years of customer service experience
• Data entry and retention with HR and process documentation and reporting experience