Product Specialist

Position Purpose:

The Product Specialist at Heritage Pool is responsible for providing expert knowledge and support on the company’s product lines, ensuring customers and internal teams have the information needed to make informed purchasing and operational decisions. This role combines technical expertise, customer service, and sales support to enhance product adoption, optimize inventory usage, and drive customer satisfaction. The Product Specialist acts as a key resource for branch staff, sales teams, and customers, supporting the company’s overall growth and product strategy.

Key Responsibilities:

• Provide detailed product knowledge and support for all Heritage Pool product lines, including pools, aquatics, landscape, and accessory items.

• Serve as the primary resource for internal teams and customers on product specifications, installation requirements, and best practices.

• Support sales efforts by assisting customers with product selection, demonstrations, and technical guidance.

• Collaborate with branch staff and sales teams to ensure inventory levels and product availability align with customer demand.

• Assist in training branch employees and sales teams on new products, updates, and technical procedures.

• Participate in product launches, vendor demonstrations, and industry events as required.

• Track and report on product trends, customer feedback, and inventory performance to inform management decisions.

• Ensure adherence to safety protocols, product handling guidelines, and operational procedures.

Direct Manager/Direct Reports:

• Reports to: Branch Manager

• Direct reports: None

Travel Requirements:

• Occasional travel to branch locations, vendor sites, and customer locations as needed

Physical Requirements:

• Ability to lift and move up to 50 lbs

• Ability to walk, bend, and navigate warehouse and branch environments

• Prolonged periods of standing for product demonstrations or training sessions

Working Conditions:

• Office, warehouse, and branch environments

• Fast-paced, customer-focused setting with hands-on product interaction

• Requires adherence to safety procedures and flexibility in daily tasks

Minimum Qualifications:

• High school diploma or equivalent; some college preferred

• Strong communication and interpersonal skills

• Basic understanding of pool, aquatics, landscape, or related products

• Ability to learn and convey technical product information effectively

Preferred Qualifications:

• Previous experience in sales, customer service, or technical support roles in pool, landscape, or aquatics industry

• Familiarity with inventory management systems and ERP software

• Forklift or warehouse experience a plus

Minimum Education:
High school diploma or equivalent

Preferred Education:
Associate’s or Bachelor’s degree in Business, Marketing, Horticulture, or related field

Minimum Years of Work Experience:
1–3 years in sales, customer service, or product support role preferred

Certifications:
None required; product-specific certifications a plus

Competencies:

• Product Knowledge & Expertise

• Customer Service & Communication

• Problem Solving & Technical Support

• Collaboration & Teamwork

• Time Management & Organization

• Attention to Detail

• Adaptability & Learning Agility

 

Job Location:

Heritage Pool Supply - Saginaw

      

1215 S. Jefferson Ave. Saginaw, MI 48601

 

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [email protected] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

 

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

 

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Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.