Senior consultant - Transfer Agency (Client Service Management)

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role Summary

The Vice President, Transfer Agency Client Service Management is responsible for overseeing strategic client relationships, service delivery, governance, and risk management across a portfolio of key fund clients. The role acts as a senior point of contact for clients and internal stakeholders, driving operational excellence, client satisfaction, and continuous improvement while supporting business growth and transformation initiatives.

Key Responsibilities

Client & Stakeholder Leadership

• Serve as the senior relationship manager for strategic clients.
• Build and maintain strong executive-level client relationships.
• Lead governance meetings, due diligence reviews, and service discussions.
• Manage senior client escalations and drive effective resolutions.

Service & Operational Oversight

• Oversee service delivery against contractual commitments, SLAs, and KPIs.
• Challenge performance and drive accountability across operational teams.
• Identify opportunities to enhance service quality, efficiency, and client experience.

Leadership & Strategic Initiatives

• Lead and develop Client Service Managers.
• Sponsor key client projects, fund launches, and change initiatives.
• Partner with internal stakeholders to deliver strategic business objectives.
• Drive innovation, automation, and continuous improvement initiatives.

Risk & Governance

• Provide oversight of operational risks, incidents, and remediation plans.
• Ensure adherence to regulatory requirements and control frameworks.
• Support audits, client due diligence visits, and regulatory reviews.

Core Competencies

• Transfer Agency expertise
• Executive client relationship management
• Leadership and people development
• Strategic thinking and problem solving
• Stakeholder management and influencing skills
• Change and project management
• Risk and regulatory oversight
• Strong communication and presentation skills

Success Measures

• High client satisfaction and retention
• Achievement of SLA and KPI targets
• Effective management of incidents and escalations
• Successful delivery of strategic initiatives
• Strong governance and risk outcomes
• Development of high-performing teams

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Luxembourg Office

In 2024, the Northern Trust Luxembourg office celebrated their 20th anniversary, an important chapter in their history. Having opened in 2004 to support one client, they have since grown their client base substantially and increased their headcount significantly, which now stands at over 400.

From modern fully equipped meeting rooms to a vast canteen with a view over a vegetable garden, maintained by our team all year round, and a rooftop where beehives have been installed, this space is truly a source of pride for our team. Learn more.