Associate Success Operations Analyst

The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.

We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.

Roles and Responsibilities:

• • This entry-level position will help turn Success Operations plans into the reports, tools, and processes the Success team uses every day.
  • Build and maintain Salesforce reports and dashboards for Success leaders, keep recurring reports up to date, and check that the numbers are right.
  • Help build and define AI workflows and automations, and look for manual, repetitive work that could be automated.
  • Write and update wiki articles and step-by-step guides for Success processes, including the reports and tools the team builds.
  • Test new Salesforce features and Power BI dashboards before they go live, and report back on whether each change works as expected.
  • Flag data or system issues that look wrong and describe them clearly so they can be fixed.
  • Ask questions, learn the business, and take on more responsibility over time.

 

Qualifications and Skills:

• • Bachelor's degree in data science, analytics, statistics, computer science, information systems, or a related field, or equivalent experience.
  • Comfort working with data and spotting when something doesn't look right.
  • Interest in AI tools and automation.
  • Clear writing and a willingness to ask questions.
  • Curious, organized, and eager to learn new tools and processes.
  • Internship, coursework, or project experience with Salesforce, Power BI, Tableau, or similar tools is a plus.
  • Some experience with Python, SQL, or Excel is a plus.
  • Must be able to work US business hours.
  • Candidate must be able to work any of the assigned shifts, including APAC, EMEA, or AMER, as might be needed for the business. 

 

Location:

• • Bangalore