Senior Academic Advisor

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The Senior Academic Advisor reports into the Academic Advising Team Leader and plays a pivotal role in guiding students through their academic journey by providing advanced advising guidance and support. This role may mentor and provide guidance to newer Academic Advisors to foster professional growth. As part of the Academic Advising team, the Senior Academic Advisor contributes to strategic initiatives, training, and cross-departmental collaboration to enhance student success, retention, and engagement. This position reports to the Academic Advising Team Lead.

Essential Duties and Responsibilities:

• Provide advanced academic advising to students regarding policies, procedures, and academic progress.
• Serve as a mentor and resource for junior advisors, offering training and guidance.
• Perform all job functions on-campus in Winter Park, FL, shifts may include nights and weekends.
• Serve as a source of motivation and support to assigned cohorts by frequently reconnecting the student with their dreams and career aspirations.
• Lead initiatives to improve advising practices and student support systems.
• Monitor and analyze student performance data to identify trends and develop proactive outreach strategies.
• Collaborate with faculty, academic support teams, and administrative departments to ensure coordinated student care.
• Conduct in-depth advising sessions, both in-person and virtually, to support students with academic or personal challenges.
• Participate in divisional meetings and contribute to strategic planning and reporting.
• Maintain compliance with internal SOPs, university policies, and federal regulations.
• Escalate disciplinary or academic concerns to appropriate leadership.
• Develop and maintain referral resources for academic, personal, and career support.
• Assist in the creation and maintenance of team resources such as training guides, email templates, and talking points.
• Represent the advising team in cross-functional projects and committees.

Other Responsibilities:

• Demonstrate a strong commitment to Full Sail University’s mission and values.
• Adhere to Full Sail University’s policies and procedures.
• Maintain strict confidentiality of student and institutional information.
• Support department process and system improvements.
• Comply with Full Sail University’s attendance standards.
• Perform other duties and special projects assigned by leadership.

Supervisory Responsibilities: No

Competencies:

• Exceptional written and verbal communication skills.
• Strong analytical, organizational, and interpersonal abilities.
• Creative problem-solving and decision-making skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Service-oriented mindset with a proactive approach to student support.
• Adaptability and resilience in managing change and challenges.
• Passion to encourage learning.
• Crisis handling skills.
• Effective listening skills, assertiveness, and enthusiasm.

Education and/or Experience:

• Bachelor’s degree required; Master’s degree preferred in Education, Counseling, Psychology, or related field.
• Minimum of two years of experience in academic advising or student support, with a proven track record of success.
• Previous experience in a university or higher education setting.

Certificates, Licenses, Registrations: N/A

Computer/Equipment Skills:

• Proficiency in Microsoft Office Suite.
• Comfortability navigating cloud-based systems and learning new software programs.
• Familiarity with digital communication tools and CRM platforms.
• Ability to research situations using all available university databases and resources.

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alphanumeric data into a computerized system often while listening on the telephone. (May be subject to bending, reaching, kneeling, stooping

and lifting up to thirty (30) pounds.)

Full Sail is an Equal Opportunity Employer.