Learning Operations Senior Analyst

Skill required: Talent Development - Learning Delivery Operations
Designation: Learning Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The purpose of the job for a Learning Administration Team Lead is to oversee and manage the administrative aspects of learning and development initiatives within an organization. This role involves coordinating the logistics of training programs, managing learning resources, and ensuring the smooth operation of various learning platforms and systems.
What are we looking for? • Bachelors degree • Knowledge of typical scheduling methodology • A background in administrative roles • Proven ability in team leadership roles or tasks • 4-5 years business experience with similar background • Exposure to call center industry preferably technical sector • Project management skills (Planning & Organizing) • Adopt an analytical approach. • Strong organizational skills. • Ability to prioritize conflicting requirements. • Strong analytical ability (to devise and produce coherent management reports and statistics) • Basic financial analysis (Cost vs. Revenue) • People management skills (Coaching, listening, giving direction) • Database knowledge (Software programs such as MS Access, Excel etc. plus client systems) • Strong written and verbal communication skills • English language proficiency required. • Multi-cultural awareness • Passion for customer service • Initiative, Critical thinking, problem solving skills. • Work well within a team environment. • Good time management skills.• People management skills (Coaching, listening, giving direction) • Database knowledge (Software programs such as MS Access, Excel etc. plus client systems) • Strong written and verbal communication skills • English language proficiency required. • Multi-cultural awareness • Passion for customer service • Initiative, Critical thinking, problem solving skills. • Work well within a team environment. • Good time management skills.
Roles and Responsibilities: • Organize scheduling tasks, resources, and priorities. • Supervising a team of learning administrators or coordinators. • Developing and implementing processes and procedures for efficient learning administration. • Collaborating with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines. • Managing learning management systems (LMS) or other training platforms. • Tracking and reporting on training metrics, including participation rates, and learning outcomes. • Providing support to trainers and facilitators in delivering training programs. • Ensuring compliance with regulatory requirements and organizational policies related to training and development. • Evaluating the effectiveness of training programs and making recommendations for improvement. • Monitor the performance of all daily scheduling tasks in multiple Accenture or Client systems. • Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline, and completion in line with agreed measures (Client or Operations). • Act as first point of contact for escalation of client and operational issues. • Manage issues to resolution, where these fall within remit or scope.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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