Client Success Specialist (Remote)

**Deer Designer** is a design subscription service for mid-market marketing teams. We provide a dedicated, Creative Director-led design team for a flat monthly fee. With a global, remote-first team, we offer a stable career focused on **proactive communication, ownership, and innovative workflows.**

## Tasks

This is **not** traditional customer support. You are the vital bridge between our clients and our creative teams. Your mission is to turn vague client goals into razor-sharp creative direction while keeping the production engine moving without friction.

You aren't just a "replier"—you are a consultant who advocates for the client’s vision while having the backbone to challenge them when their input is vague. You will use **AI tools** to summarize, structure, and refine communication so you can focus on what matters: high-level judgment and driving successful outcomes.

**Key Responsibilities:**

• **Strategic Advocacy:** Spot risks early before they become issues and act on them proactively.
• **Input Excellence:** Push back on vague or low-quality briefs. Guide clients toward better inputs to ensure world-class design results.
• **Structured Communication:** Keep all correspondence tight, clear, and useful. No over-explaining—just clarity.
• **Service Optimization:** Improve how clients use Deer Designer over time, moving from reactive support to proactive partnership.
• **AI-Enhanced Workflow:** Leverage AI to draft, structure, and refine your communication and internal processes to 10x your efficiency.

## Requirements

• **2+ years** in a client-facing role (Account Management, Project Management, or Client Success).
• **Flawless English:** You communicate with precision—structured, direct, and clear.
• **Design Literacy:** You understand the basics of layout, hierarchy, branding, and UX. You don't need to design, but you must "speak the language."
• **The "Backbone":** You are comfortable pushing back on clients and asking the hard questions required to get the job done right.
• **AI-Proactive:** You already use AI to structure your thinking, identify risks, and improve your output quality.
• **Agency Experience:** (Big Plus) Familiarity with creative services, design agencies, or subscription-based business models.
• **Technical Comfort:** Familiarity with tools like **Figma** or **Photoshop** (for review purposes) and async-friendly workflows.
• **Ownership Mindset:** You focus on outcomes, not just activity. You fix gaps rather than blaming them.

## Benefits

• **Stability:** Long-term, permanent remote contract
• **Time Off:** 15 PTO days + 10 unpaid days + 2 sick days (after 6 months tenure).
• **Perks:** Performance bonuses, work anniversary gifts, and dedicated career growth.
• **Culture:** A diverse, inclusive team that values results over micromanagement and celebrates milestones together.