Patient Services Representative - Dermatology

Job Summary:

Performs receptionist, registration, and clerical duties associated with delivering patient care with focus on excellent customer service.

Job Description:

Key Responsibilities:

• Welcome patients and visitors, ensuring a positive and professional experience.

• Manage patient scheduling, check-ins, and check-outs.

• Accurately verify and update patient demographic, insurance, and billing information.

• Collect co-pays, deductibles, and other payments as needed.

• Answer phone calls, respond to inquiries, and direct messages appropriately.

• Work collaboratively with clinical and administrative staff to maintain smooth operations.

• Maintain patient confidentiality and comply with HIPAA and MaineGeneral policies.

Qualifications:

• Customer service or healthcare office experience preferred.

• Excellent communication and organizational skills.

• Ability to adapt to changing schedules and work in a team-oriented environment.

• Familiarity with electronic health records (EHR) is a plus.

Scheduled Weekly Hours:

36

Scheduled Work Shift:

Job Exempt:

No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

• Employees have access to industry-leading leave for new parents.

• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.

• Tuition Reimbursement is available to all employees to further develop skills and career.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability  Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .