Senior Specialist, Program Operations

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description
Join our mission to transform enterprise learning at scale! As Senior Specialist, Program Operations, you'll be instrumental in architecting and executing operational excellence across our comprehensive New hire onboarding and agentic Learning portfolio. This strategic role combines On ground support, data-driven insights, process innovation, and stakeholder partnership to ensure seamless delivery of world-class onboarding & learning experiences for thousands of Salesforce employees globally.
You'll serve as a key operational strategist, scaling critical initiatives including Managing at Salesforce, enterprise onboarding, leadership development, M&A talent integration, and enterprise skilling programs. This role offers the opportunity to drive meaningful impact through operational excellence while building the foundation for our Agentic Learning Delivery Center's future success.

Your Impact
Strategic Program Operations & Scaling Excellence

• Own end-to-end operational coordination for high-impact Onboarding & Enterprise Learning initiatives, ensuring flawless execution across global programs serving 1,000+ participants quarterly

• Drive strategic process improvements and automation opportunities that enhance efficiency, reduce manual effort, and scale delivery capabilities

• Lead operational support for the Hyderabad Learning Hub while coordinating seamlessly with EMEA, AMER, and APAC delivery teams

• Design and implement data tracking frameworks that provide actionable insights for program optimization and strategic decision-making

Financial Management & Vendor Partnership Excellence

• Manage complex budget oversight across multiple Agentic Learning cost centers, ensuring fiscal responsibility and strategic resource allocation

• Lead vendor relationship management and procurement processes, negotiating optimal rates and service agreements with external learning partners

• Execute sophisticated financial tracking including quarterly PO management, expense coordination via Coupa/P-card systems, and budget variance analysis

• Partner with Sourcing teams to identify cost optimization opportunities while maintaining program quality and participant experience

Data Analytics & Performance Intelligence

• Develop comprehensive reporting and analytics frameworks for Quarterly Business Reviews (QBRs) and leadership dashboards

• Conduct advanced data analysis using Agentic Learning Center (ELC) systems, Survey tools, and other platforms to drive evidence-based program improvements

• Create and maintain participation tracking, engagement metrics, and program effectiveness measurements across all Enterprise Learning initiatives

• Lead data integrity initiatives ensuring accurate system administration and operational stability within learning management platforms

Stakeholder Collaboration & Communication Excellence

• Serve as primary operational liaison for internal stakeholders, external vendors, and cross-functional partners, building trust through consistent, strategic communication

• Coordinate complex logistics for in-person and virtual learning experiences, managing multiple vendor relationships and ensuring exceptional participant experiences

• Lead crisis communication and issue resolution efforts, maintaining program quality standards and minimizing disruptions (target: <5% program cancellations)

• Partner closely with Agentic Learning Center of Excellence teams including Technology, Communications, and Data functions

Innovation & Continuous Improvement

• Champion adoption of emerging technologies and AI-enabled solutions that enhance operational efficiency and participant experience

• Lead process transformation initiatives that align with Salesforce's agentic talent experience vision

• Identify and implement scalability improvements across program coordination, vendor management, and participant engagement workflows

• Drive accountability frameworks and performance standards that support organizational excellence

Required Skills & Experience

• 8+ years of progressive experience in Onboarding program operations, learning & development, or strategic coordination roles within complex, global organizations

• Proven expertise in financial management, budget oversight, and vendor relationship management with demonstrated cost optimization results

• Strong background in data analysis, reporting frameworks, and using insights to drive operational improvements and strategic recommendations

• Experience with Learning Management Systems (LMS), enterprise tools, and technology platforms that support large-scale program delivery

• Track record of managing multiple high-stakes initiatives simultaneously while maintaining exceptional attention to detail

• Advanced proficiency in data interpretation, analysis, and presentation for executive-level stakeholders

• Expertise in procurement processes, contract management, and vendor partnership development

• Strong project management skills with ability to coordinate complex logistics and cross-functional workflows

• Experience with Google Suite, Slack, Coupa, Concur, and other enterprise operational platforms

• Exceptional written and verbal communication skills with ability to influence and build relationships across all organizational levels

• Demonstrated problem-solving capabilities and adaptability in fast-paced, evolving environments

• Strong accountability mindset with focus on delivering measurable results and continuous improvement

• Cultural intelligence and ability to work effectively across global teams and time zones

Preferred Skills & Experience

• Experience supporting enterprise-scale learning programs (1,000+ participants)

• Background in change management and process transformation initiatives

• Familiarity with AI and automation tools in learning or HR operations

Core Competencies
This role directly develops and applies Salesforce's enterprise skills including: Accountability, Adaptability, Collaboration, Emotional Intelligence, Data Interpretation, Problem Solving, and AI Skills.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.