- Salary
- $85k – $90k/yr
- Location
- Westmount, Quebec
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Company-Wide
- Source
- Lever
Description
The Opportunity
Join a fast-growing organization driven by strategic acquisitions! As a Conversion Consultant, you will own the critical "go-live" phase, transitioning newly acquired clients from legacy systems onto our core processing platform. If you are a methodical, data-savvy problem solver who loves translating complex data and guiding clients through major software transitions, this is your next step.
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Compensation: $90,000 CAD / year
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Work Arrangement: Hybrid (3 fixed days in office: Monday, Tuesday, and Thursday)
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Location: 4269 St Catherine West, Westmount, Canada
What You'll Do (The Core Focus)
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Lead the Transition: Own the client journey from legacy system to go-live, setting expectations, delivering system training, and running initial payrolls.
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Master Data Mapping: Analyze, validate, and troubleshoot client data from various formats (text, CSV) to ensure 100% accurate system setup.
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Solve Complex Problems: Partner with internal technical teams to resolve setup discrepancies, mitigate deployment risks, and optimize implementation processes.
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Deliver Clean Cutovers: Conduct gap analyses between old and new systems to advise clients on workflow changes before handing them off to the ongoing service team.
What You Bring
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Experience: 1+ years of payroll processing, tax, or benefits administration experience. Prior experience in software implementations or system conversions is highly preferred.
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Data & Tech Skills: Intermediate to advanced Excel skills with a thorough, analytical mindset. Comfortable typing at least 35 WPM.
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Client-Facing Power: Exceptional interpersonal skills with a proven ability to manage multiple concurrent projects and handle customer de-escalations smoothly.
