Sr. Service Engineer - Ahmedabad

Are you?

Interested in working for an international and diverse company?

Interested in developing your career in a leading Printing, Coding and Marking industry?

Looking for a friendly and supporting team?

If so, read on!

It’s all possible with a role at Videojet, a Veralto  company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.

As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to.

Job Title: Sr. Service Engineer/Assistant Manager Service

Job Location: Ahmedabad/Sanand

Job Summary

This will be an individual role of On field service operations. Applying candidate will be responsible for providing onsite technical service support to customers, including installation, preventive maintenance, breakdown resolution, and customer training. The role also supports service revenue growth through promotion of service contracts, consumables, and identification of upgrade or replacement opportunities.

Key Responsibilities

• Attend and resolve customer equipment breakdowns within the assigned region

• Install, commission, and maintain Videojet equipment at customer sites

• Perform preventive maintenance as per defined schedules

• Diagnose technical issues and provide effective corrective actions

• Raise spare part requests and close service transactions under warranty, CAMP, or chargeable services

• Promote service contracts and consumables to customers

• Conduct product demonstrations and provide operator-level customer training

• Prepare and update service reports in Oracle

• Identify potential spare parts and equipment requirements, submit quotations, and collect purchase orders

• Generate service leads for the sales team related to equipment upgrades or replacements

Required Qualifications

• Diploma or Engineering degree

• Minimum 4 years of experience in field service or technical service roles

• Strong troubleshooting and analytical skills

• Ability to work independently with minimal supervision

• Effective communication and customer-handling skills

• Familiarity with the local language

• Willingness to travel extensively within the assigned region

Key Competencies

• Problem-solving and critical thinking

• Time management and task prioritization

• Cross-functional coordination

• Customer-focused approach

• Adaptability and learning agility

Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

@anupriya

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 

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