- Location
- Calgary, Alberta, Canada
- Workplace
- Onsite
- Type
- Full-time
- Department
- 480 Customer Service
- Seniority
- Senior
- Experience
- 2+ years
- Industry
- Telecommunications
- Category
- Information Technology
- Role type
- People Manager
- Environment
- Office
- Source
- BambooHR
Overview
As a Technical Support Supervisor, you'll lead a team providing tier 2 technical support for residential and business customers. Responsibilities include coaching team members, handling complex escalations, monitoring performance metrics, and collaborating with other departments. You'll develop training materials, conduct performance evaluations, and ensure efficient resolution of technical issues. Requires 2-4 years of experience in technical support with at least 2 years in a supervisory role, plus proficiency in CRM systems and Microsoft Office Suite.
Skills
CRMMicrosoft Office SuiteTicketing SystemsBilling Systems
Languages
English
About Canadian Fiber Optics (CFOC) and Northern Lights Fiber
Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide by bringing best-in-class broadband internet to rural and underserved markets.
