CHARGE(E) SERVICE CLIENT

Au saine de notre DR de Vénissieux.

JOB PURPOSE

On the basis of the activities assigned by his/her superiors, the customer services officer receives service requests and plans the interventions of the field operational teams, from the opening of the service request to the invoicing of therepair order.
He/she is responsible for ordering the parts required for repairs.

Job Description

SIGNIFICANT ACTIVITIES Planning - Receive requests for assistance from internal and external stakeholders (customers, operational teams, etc.) via all types of channels (telephone, e-mail, business tools, etc.) - Supporting and advising stakeholders on their requests interventions - Leading and coordinating itinerant operational teams within its perimeter - Open and track intervention files for each request in the tool business - Plan interventions (estimates, authorizations, customer satisfaction, etc.) in the business tool, on the basis of internal and external customer intervention conditions, in compliance with working time regulations - Communicate changes in work schedules to internal and external stakeholders (customers, operational teams, etc.) and reschedule if necessary - Process orders for parts and equipment required for interventions and follow up on external orders - Plan and organize, where necessary, periodic general safety inspections of equipment within its scope, in collaboration with internal stakeholders Administrative management - Allocate supplier invoices to service providers - Ensure receipt of all necessary documents before scheduling work (signed quotation, purchase order, etc.). - Read and process intervention reports to validate closure - Invoice repair orders Warranty - Compile warranty documentation for warranty claims, in collaboration with internal stakeholders (technical teams, warranty, etc.) RESPONSIBILITIES AND SCOPE FOR ACTION - Guaranteeing the conformity, quality and timeliness of intervention planning - Ensure the creation and follow-up of intervention files in the tool business - Responsible for ordering parts and equipment required for operations - Know and apply internal and external compliance procedures and rules PROFESSIONAL KNOWLEDGE DIPLOMA(S) AND/OR EXPERIENCE(S) Bac to Bac +2 level in an administrative, logistics or technical field and/or significant experience preferred SPECIFIC KNOWLEDGE(S) Technical skill(s) - General administrative knowledge (planning, order management, etc.) - Basic technical knowledge (mechanical, electrical, electrical engineering, hydraulics, etc.) - General knowledge of IT tools and information systems Intermediate level in English (B1) Behavioral skill(s) - Interpersonal skills - Thoroughness - Organization - Responsiveness - Active listening - Adaptability