- Location
- Remote India
- Workplace
- Remote
- Experience
- 1+ years
- Source
- Workday
Description
Innovior is a leading boutique Digital Transformation consultancy.
About the Role
We are looking for a proactive Analyst to join our Shared Services Platform (SSP). This role is ideal for early-career professionals who enjoy client interaction, problem-solving, and building foundational consulting skills while working with modern automation, cloud, and data technologies.
The SSP operates as a centralised shared services function, supporting Managed Services, Project Delivery, and PMO activities across all Innovior service lines. Analysts in the SSP provide day-to-day client support while gaining exposure to delivery governance and project work, with opportunities to be seconded into client engagements as demand arises.
This role provides a structured pathway into our Intelligent Automation service line with high-performing Analysts progressing quickly.
Key Responsibilities
Client Support & Service Delivery
Monitor and respond to client service tickets via ITSM platform, ensuring resolution within agreed SLAs
Provide clear, professional updates and resolutions to clients via ticketing systems and email
Support ongoing managed services activities, including incident handling, service requests, and minor enhancements
Escalate complex issues to senior consultants and technical specialists as required
Client Engagement
Build strong working relationships with client stakeholders through clear communication and regular updates
Participate in client-facing meetings to discuss ticket status, recurring issues, and service improvements
Represent the SSP professionally as a first point of contact for supported clients
Reporting, Governance & PMO Support
Support centralised PMO activities within the SSP, potentially including:
o Status reporting and tracking
o Risk, issue, and dependency registers
o Maintaining delivery documentation, templates, and standards
Assist with improving service processes and governance over time
Project & Secondment Support
Be seconded to project teams as required to support new or existing client engagements
Assist with project activities such as documentation, testing, deployment support, and post-go-live activities
Return to the SSP between engagements to continue supporting managed services and platform activities
Learning & Capability Development
Actively develop skills across consulting fundamentals and delivery best practices
Upskill in relevant technologies such as:
o Microsoft Power Platform (Power Apps, Power Automate, Power BI)
o UiPath or other automation platforms
o Azure services and data analytics
Work closely with senior consultants to build technical and professional capability
Skills & Qualifications
Required
1 year of experience with Power Platforms such as Power Apps, Power Automate and UiPath
Strong written and verbal communication skills with excellent email etiquette
Ability to manage multiple tasks, tickets, and priorities in a fast-paced environment
Comfortable working in client-facing situations and presenting updates confidently
High attention to detail and a proactive, problem-solving mindset
Willingness to learn and adapt across multiple service lines
Desirable
Basic understanding of IT service management tools (e.g. ServiceNow, Fresh Service)
Interest in automation, cloud platforms, CRMs/ERPs, and data & analytic technologies
Tertiary qualification in IT, Business, Engineering, Data, or a related discipline (or equivalent experience)
Exposure to professional services, internships, or client support environments
P.S: The shift timings will be 4:30 am - 1:00 pm IST
