The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
• Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
• Analyze Operations information and make evaluative judgements to solve problems
• Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Identify hiring needs to ensure adequate staffing
• Serve as a backup for manager, as needed
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams. 
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years of related business experience including at least one-year supervisory experience
• Proficient in Microsoft Office
• Proactive leadership and motivational skills
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

El especialista de Seguros administrará y dará seguimiento a los programas de seguros corporativos del banco, asegurando una adecuada gestión de pólizas, primas, coberturas y procesos administrativos relacionados, así como la coordinación con brokers y mercados aseguradores nacionales e internacionales.

Requisitos:

• Licenciatura en áreas Económico-Administrativas, Finanzas, Actuaría, Seguros o afines. (Necesario concluida).

• Experiencia comprobable de 2 a 5 años el sector asegurador, preferentemente en compañías de seguros, brokers o áreas corporativas de administración de seguros y en Operación y Servicios Bancarios.

• Conocimiento sólido en:

  • Administración y gestión de pólizas.

  • Seguros de vida y otros seguros corporativos.

  • Revisión y análisis de primas, coberturas y tarifas.

  • Renovación anual de pólizas y negociación de condiciones.

  • Seguimiento administrativo y control documental.

• Conocimiento en temas de regulaciones, políticas de MCA, ARCM, experiencia en actividad riesgo, control y monitoreo, experiencia implementación de controles operativos referentes a la Administración de Seguros y Fianzas.

• Manejo de Excel avanzado para análisis y control de información. PowerPoint. Elaboración de reportes ejecutivos

• Inglés intermedio deseable, con capacidad para interactuar con brokers o documentación relacionada con mercados internacionales.

• Competencias: Habilidad de negociación, comunicación efectiva y orientación al cliente interno, capacidad analítica, organización y seguimiento, atención al detalle, trabajo colaborativo con áreas internas y proveedores externos.

Responsabilidades:

• Administrar y dar seguimiento a las pólizas de seguros corporativas del banco.

• Coordinar los procesos de renovación anual de seguros y revisión de coberturas.

• Analizar primas, tarifas y asignaciones a entidades legales, garantizando su pago oportuno.

• Dar seguimiento a procesos administrativos, controles internos y documentación relacionada con seguros.

• Coordinar la comunicación con brokers externos responsables de las negociaciones con mercados aseguradores, incluyendo mercados internacionales como Londres.

• Apoyar en la evaluación de propuestas de cobertura y condiciones comerciales.

• Generar reportes y análisis que faciliten la toma de decisiones respecto a los programas de seguros.
  
   

  NOTA: Preferente radicar en CIUDAD DE MÉXICO , ya que la vacantes estará en dicha ubicación.

  Factor de descarte: Aquellos candidatos que no cumplan con los requisitos establecidos en el Job Posting serán descartados del proceso de selección.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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View Citi’s EEO Policy Statement and the Know Your Rights poster.