Food Service Customer Service Manager (Full-Time)

Description

Reports to – Food Service Director

Job Summary – The Customer Service Manager serves as the face of Shocco’s Food Service team, ensuring every guest feels welcomed and cared for. This role focuses on building genuine connections with guests, leading the front-of-house team in creating memorable dining experiences, and upholding Shocco’s commitment to excellence and Christian hospitality.

Summary of Essential Functions

• Communicate with guests during mealtimes to ensure their enjoyment and quality of meals are met.
• Proficiency in cleaning tasks and self-motivation.
• Possess keen attention to detail.
• Maintain the sanitation and cleanliness of all dining and serving areas utilized for food service. These must always meet the Alabama Department of Public Health Codes.
• Attend weekly meetings as part of the food service leadership team.
• Assist in the setup, serving, and cleanup of Shocco Meals (including but not limited to banquets, picnics, etc.)
• Guide the front-of-house staff in all Shocco’s service standards to best serve guests.
• Work in step with the back of the house to serve Shocco’s guests and ensure department cohesion.
• Oversee daily operations including, special services provided, creating a welcoming atmosphere inside the Food Service department, and serving guests.
• Be a spiritual leader for all food service staff.
• Consistently checks staff work for accountability, improvement, and consistency.
• Provide regular feedback, accountability, and recognition to foster growth and morale.
• Holds the front-of-house team to policy standards- checklists, timeliness, phone usage, etc.
• Accept all miscellaneous assignments as agreed upon with the director.
• Training of department staff on Shocco’s service standards, communication, and guest engagement skills.

Requirements

Spiritual

• Uphold the values of Shocco as defined by the principles of Shocco
• Profess to be a believer and follower of Christ
• Have an active Christian impact on those around you through church membership and leadership.

Character

• Humble
• Communicator
• Team Player
• Clean and Organized
• Flexible
• Spiritual Leader

Job Related

• High School Diploma
• Active ServSafe Food Service Manager Certification or must be certified within 6 months of hire date
• Have 1 year of Customer Service Experience
• Basic computer skills including Microsoft Word and PowerPoint
• Availability to work any potential Food Service shift

Physical

• Must be able to lift 50lbs chest high
• Stand for at least 8 to 12 hours a day
• Be able to verbally communicate well with staff and guests

Benefits Provided

• Competitive compensation
• Medical and Dental insurance
• Employer paid Life insurance
• Retirement annuity
• Long term disability
• Paid Time off
• Staff meals/apparel
• Christian environment

The above statements are intended to describe the general nature of work being performed by people assigned to this job.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Employment and compensation are at-will, and therefore can be terminated, with or without cause, at any time without prior notice at the employee’s option or Shocco’s option. This at-will relationship may not be modified by any oral or implied agreement, and that neither employee handbook, nor any course of conduct, practice, policy, award, promotion, performance evaluation, transfer, or length of service can modify this at-will relationship.