Recreation Associate - Tennis Center

GENERAL PURPOSE:

The Recreation Associate performs routine clerical and selling duties for the City’s Parks and Recreation Department. This position accomplishes daily tasks supporting the operation of the assigned parks facility – primarily providing outstanding service to patrons and promoting sales of merchandise, memberships, and activities. Work is performed under close supervision – the incumbent is assigned duties according to specified procedures and receives detailed instructions; work is checked frequently and is reviewed through observation and review of results achieved an accuracy of work assigned.

ESSENTIAL FUNCTIONS:

NOTE: The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position or to reasonably accommodate individuals with disabilities. Essential functions vary depending on assigned facility and are outlined below:

Tennis/Golf

Provide outstanding customer service to tennis/golf patrons.

Promote memberships, activities, and merchandise through social media, customer service, and merchandise selection, display and placement.

Process transactions for sales of court fees, memberships, tournament participation, shop merchandise, and food and beverages; balance cash receipts; reconcile daily receipts and bank deposits. 

Coordinate and track court reservations.

Post tournament and membership information; maintain schedule board; make and post announcements for special events. 

Assist in the planning and implementation of special events and recreational programs and activities.

Perform inspections of facilities; check operation, condition, safety, sanitation, and security of equipment and facilities; open and close facilities. 

Maintain equipment inventory.

Ensure adequate stocking of food and beverages, merchandise and cleaning supplies; maintain cleanliness of facilities including trash disposal.

Ensure invoices are paid on time and keep all procurement card receipts and records.

Prepare course usage, attendance, revenue, and membership statistics and reports.

Perform other work as assigned.

Community Center

Answer incoming calls, mail, messages, work orders, and questions relating to department business; prioritize, organize, distribute, and dispatch information. 

Handle computer functions such as purchasing/receiving, work orders, labeling, scanning, and filing documents electronically; financial functions include: input and monitor payroll data, cash receipting and invoicing; information summaries; generating reports through automation system.

Provide administrative support for Community Center.

Input detailed entries such as activity registrations, amenity reservations, household account data, and point of sale transactions using industry standard reservations software. 

Serve as telephone and counter receptionist and substitute for the Administrative Coordinator in his/her absence.

Provide program and event support when needed.

Operate automated program and facility registration software; register customers for programs and rentals, collect fees, run reports, maintain user records, and verify data input.

Perform other work as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

General knowledge of occupational hazards, safety rules, and practices of the work.

General knowledge of departmental and municipal rules, regulations, policies, and procedures.

General knowledge of the rules of the activities supported at the assigned facility.

General knowledge of a wide range of recreational and athletic equipment and related facilities.

General knowledge and experience in merchandising, including ordering, inventory, and reporting.

General knowledge of principles and practices of cashiering, bookkeeping, and business arithmetic.

Skill in the operation of modern office equipment, computers, and software, including Microsoft Office applications (Word, Excel, PowerPoint, etc.).

Ability to provide customer service, resolve customer inquiries, and complaints.

Ability to balance cash and check receipts.

Ability to learn and master various software programs such as RecTrac, CLASS, MainTrac.

Ability to work without direct supervision.

Ability to provide activities (ex. tennis or golf) instruction to all ages.

Ability to promote, market, and sell shop services and merchandise.

Ability to establish and maintain effective relationships with employees, supervisors, city officials, and the general public.

Ability to communicate information tactfully and impartially, both in person and in writing with all staff, city officials, and the general public.

Ability to demonstrate proficiency in the City of Winter Park Core Competencies.

Ability to understand and follow oral and written instructions and keep accurate records.

This position is performed with general knowledge – the incumbent is generally familiar with information contained in relevant source documents or information in a particular subject field; has ability to use relevant sources to obtain specific or supplemental information.

MINIMUM QUALIFICATIONS:

High School Diploma or equivalent; supplemented by a minimum of 1 year of sales or administrative support experience, preferably in a recreational facility.

An equivalent combination of education, training and experience, which provide the necessary knowledge, skills and abilities and other competencies required for the position may be considered.  

OTHER REQUIREMENTS:

Physical

This is light work requiring the exertion of 0 – 20 pounds of force occasionally and 0 – 10 pounds of force frequently to lift, carry, push, pull, and reposition objects.

Ability to traverse about an ADA accessible office setting, with or without reasonable accommodation.

Ability to remain stationary at a keyboard for extended periods of time and continuously operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.

Ability to manipulate objects and demonstrate small, precise movements repetitively.

Environmental

Tasks are regularly performed in an office setting without frequent exposure to adverse environmental conditions.

Sensory

Tasks require the manipulation of objects and demonstration of small, precise movements, the ability to detect and distinguish various features of one’s surroundings, and the ability to effectively communicate and exchange information with others.

The job description does not constitute an employment agreement between the City and employee and is subject to change at any time by the City as the needs of the City and requirements of the job change.